1 Message Center Coordinator Job in Farmington, MI

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Message Center Coordinator

Michigan Institute for Neurological Disorders

Farmington, MI | Full Time

$47k-61k (estimate)

5 Months Ago

Message Center Coordinator

$47k-61k (estimate)

Full Time | Ambulatory Healthcare Services 5 Months Ago

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Michigan Institute for Neurological Disorders is Hiring a Message Center Coordinator Near Farmington, MI

Message Center Coordinator

Classification – FSLA – (Non) Exempt - hourly

Salary Grade/Level/Range

Level of experience, longevity, within current company pay structure.

Reports to Operations Coordinator/Supervisor

Summary/Objective

Answer incoming calls from patients requesting prescription refills, changes to appointments, test results, work and school notes and restrictions

Work Environment
This job operates in a medical office facility. This role routinely uses office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Essential Functions

This position may cause periods of stress and good attendance is an essential function.

Message center is responsible for taking incoming calls from patients and retrieving messages left by patients.

Calls are to be investigated to address patient’s concern and after obtaining details, leave a task for the physician. Under no circumstances will the employee leave a message for the doctor to contact a patient without the details as to why.

Create a Task in Greenway to the Physician if unable to solve problem. Answer questions etc. Respond to task as directed.

Fax orders, prescription refills, etc. as needed.

Answer incoming calls on multi-telephone system in a professional manner.

Assisting in answering the physician/pharmacy dedicated phone line throughout the day. Checking the main message center voicemail throughout the day.

Assist patients with scheduling appointment by applying knowledge of office operations, knowledge of insurance companies and medical procedures.

Adhere to Greenway guidelines for each Physicians requests, protocols and procedures.

Physical Demands

This position requires the ability to lift 10 pounds files, open filing cabinets, bend, standing or sitting as necessary, answering multi line phone system, writing, reading and note taking, stair climbing.

Position Type/Expected Hours of Work

These full-time positions working variable hours between 8:00 a.m. to 4:00 p.m. Phones are open during these hours.

Travel –none required

Required Education and Experience

Polite, sensitive to people, compassionate, ethical conduct, annunciation, communication. Proficiencies which include read, write, active listening skills and good speaking voice.

On the job training maybe sufficient, however previous experience is a plus. Basic computer skills are required along with Medical terminology.

Basic understanding of health insurance, Greenway appointment scheduling software and tracking, and customer relations. Essential part of the job is to learn individual Physician requirements, requests and appointment scheduling needs.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Employee should adhere to all approved policies, procedures and philosophies.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ambulatory Healthcare Services

SALARY

$47k-61k (estimate)

POST DATE

12/06/2023

EXPIRATION DATE

05/13/2024

WEBSITE

mindonline.com

HEADQUARTERS

FARMINGTON HILLS, MI

SIZE

50 - 100

FOUNDED

1969

CEO

LOUIS E RENTZ

REVENUE

$10M - $50M

INDUSTRY

Ambulatory Healthcare Services

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About Michigan Institute for Neurological Disorders

The Michigan Institute for Neurological Disorders (MIND) is the largest, private, multi-specialty neurological care provider in Michigan. MIND was developed to provide the most comprehensive diagnostic, therapeutic, and supportive services to patients and their families affected with neurological conditions of the brain, spine and nervous system. MIND offers patients the ability to receive testing, diagnoses, disease management planning and many times treatments all within the same day; through onsite cutting edge neuro-diagnostic testing, procedures, neuro-imaging, research and infusion servi...ces. MINDs highly specialized and dedicated neurologists, neuro-radiologists, nurse practitioners, certified technicians, nursing staff and associated patient-care support staff, are committed to providing compassionate, comprehensive treatment and care in an effort to improve outcomes and our patients and their families quality of life. More
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