1 Appointment Call Center Agent Job in Farmington, MI
Michigan Institute for Neurological Disorders is Hiring an Appointment Call Center Agent Near Farmington, MI
- Answer incoming calls which pertain to appointment requests, task a physician etc. answer telephone calls on multi-telephone system in a professional manner.
- Manages a large volume of inbound and outbound calls in a timely manner.
- Completes initial registration information of new patients following established policies and procedures.
- Updates any changes of patient’s information in computer database.
- Must be able to communicate with patients courteously and calmly.
- Other duties as assigned by Manager.
- Maintains a professional relationship and positive attitude with co-workers, patients and all M.I.N.D staff.
- Strives to learn more and receptive to new challenges and opportunities.
- Displays enthusiasm toward the work and the mission of M.I.N.D.
- High School Diploma or GED.
- 1 year experience/understanding of health insurance, appointment scheduling software and tracking.
- 1 year call center experience.
This job operates in a medical office facility. This role routinely uses office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
This is a full-time position. Days and hours of work are Monday through Friday, varying hours between 7:30 a.m. to 4:30 p.m.
- Travel – none
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employees should adhere to all approved policies, procedures and philosophies.
Job Summary
Full Time
Ambulatory Healthcare Services
$32k-41k (estimate)
01/12/2024
05/27/2024
mindonline.com
FARMINGTON HILLS, MI
50 - 100
1969
LOUIS E RENTZ
$10M - $50M
Ambulatory Healthcare Services
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About Michigan Institute for Neurological Disorders
The Michigan Institute for Neurological Disorders (MIND) is the largest, private, multi-specialty neurological care provider in Michigan. MIND was developed to provide the most comprehensive diagnostic, therapeutic, and supportive services to patients and their families affected with neurological conditions of the brain, spine and nervous system. MIND offers patients the ability to receive testing, diagnoses, disease management planning and many times treatments all within the same day; through onsite cutting edge neuro-diagnostic testing, procedures, neuro-imaging, research and infusion servi...ces. MINDs highly specialized and dedicated neurologists, neuro-radiologists, nurse practitioners, certified technicians, nursing staff and associated patient-care support staff, are committed to providing compassionate, comprehensive treatment and care in an effort to improve outcomes and our patients and their families quality of life.
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