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Job Summary
Provides end-to-end support for our customers who have either recently ended a promotional rate or are nearing the end of a promotional and wish to down grade or disconnect services. Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System, and quality behaviors. Responsible for retaining customers who are expressing a desire to either disconnect or downgrade services. Through active listening, assesses the best way to address customer concerns and ensure customer needs are met. Based on this assessment, recommends products and services to meet and exceed customer expectations. Actively puts the customer needs and wants at the center of all interactions. Responsible for accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship with our customer. Creates a personal connection to the customer and demonstrates favorable image of the organization through effective use of soft skills and problem-solving skills, professional communications, and internal/external customer interactions. Communicates in a warm and friendly manner to demonstrate empathy and understanding while driving to a solution. Completes all required coursework and must progress to Level Two within 12 months of hire.
Job Description
Core Responsibilities
Employees at all levels are expected to:
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.
Education
High School Diploma / GED
Certifications (if applicable)
Relevant Work Experience
0-2 Years
Salary:
Base Pay: $15.00
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Full Time
Transportation
$38k-47k (estimate)
03/29/2024
05/28/2024
CHESAPEAKE, VA
15,000 - 50,000
2018
DONYELL GALLOP
$500M - $1B
Transportation
The job skills required for Customer Service Representative 1 (Promo Roll) include Problem Solving, Products and Services, Futures, Customer Satisfaction, Initiative, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative 1 (Promo Roll). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative 1 (Promo Roll). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative 1 (Promo Roll) positions, which can be used as a reference in future career path planning. As a Customer Service Representative 1 (Promo Roll), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative 1 (Promo Roll). You can explore the career advancement for a Customer Service Representative 1 (Promo Roll) below and select your interested title to get hiring information.