TIER 1 CUSTOMER SERVICE REPRESENTATIVE - DSO

Job Responsibilities:

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

Job Duties:

· Determines requirements by working with customers.

· Answers inquiries by clarifying desired information; researching, locating, and providing information.

· Research and process Military Service Member inquiries and complaints received made via telephone or Fax Server.  

· Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

· Operates a PC and multiple mainframe databases to research information for interpretation and explanation to the Military Service Member or family.

· Must be able to research, identify and explain problems and resolutions in a minimum amount of time. Other task performed as required. 

Skills and Qualifications:

Customer Service, Data Entry Skills, Focus/Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking, Good Computer Skills, Knowledge of Databases and Search Engines 

Education:

High School Diploma

RAPIDS Certified (Certification occurs as part of the on-board training)

Security Requirements:

Public Trust/NA CLC (InspiriTec will assist/cover costs, but job offer is contingent upon obtaining clearance) 

EOE/disability/vets