Job Details
Job Location
MO - Columbia, MO
Position Type
Full Time
Job Category
Information Technology
Description
Pay Philosophy
The typical starting salary for this position is determined by a number of factors, including, but not limited to, acquired skills, experience, education, and certifications/designations. This position may be eligible for annual merit increases and participation in our bonus program.
What are we looking for?
Columbia Insurance Group is searching for a Service Desk Technician. In this position, you willInteract with technical and non-technical users in an understandable, friendly, and concise manner while solving complex technical issues. Triage and troubleshoot IT Service Desk calls, emails, chats, and walkups. Actively listen and identify trends for proactive process improvement. Manage equipment deployments, inventory, knowledge management, self-portal, service catalog, and grow IT service management processes.
Who we are and what we do?
Here at Columbia Insurance Group, we believe that our employees are our greatest asset. Which is why our robust employee benefits and fun, family-like culture is something we pride ourselves on. Our commitment to our mission revolves around building and maintaining enduring relationships with our customers, and the only way to achieve that is by bringing together a team of skilled, passionate, and talented individuals.
Why us?

• Medical, Dental, and Vision coverage
• 401(k) and company match
• Generous paid time off (PTO), paid company holidays, paid maternity/paternity leave, and supplemental sick leave
• Family-like culture
• Year-round wellness initiatives
• Company sponsored events
• Opportunities for professional development with conferences, events, and continued education.

Company History
Our legacy has roots back to 1889 when we first became part of the mutual insurance movement in the Midwest. Today, our extensive heritage resonates nationwide, as we proudly serve customers in 14 states across the country.
ESSENTIAL FUNCTIONS

• Promote the IT Service Desk as the primary contact for all IT-related issues.
• Classify, prioritize, and escalate incidents and requests.
• Create problems for root cause analysis.
• Provide hardware and software support for our customers, internal staff, agency partners, and policyholders, including training, problem analysis, and problem-solving.
• Recommend, plan, and implement desktop hardware and software as needed by the organization.
• Perform secondary administrative tasks on the iSeries system.
• Serve as a backup on mail processing and document imaging.
• Other duties as assigned.

REQUIRED QUALIFICATIONS

• Strong active listening, attention to detail, interpersonal, and problem-solving skills
• Strong communication and customer service skills both written and verbal
• Good understanding of computer systems, mobile devices, and other tech products
• Demonstrated ability to identify and document technical troubleshooting steps
• Demonstrated ability to analyze and identify trends and devise preventive solutions
• Ability to adapt and demonstrate patience
• Ability to think creatively, be thoughtful and take initiative

EDUCATION QUALIFICATIONS

• Bachelor's degree strongly preferred

PREFERRED QUALIFICATIONS

• Previous experience with ServiceNow or other ITSM application
• Previous experience with Office365, Powershell, Microsoft Active Directory

EOE
If you are unable to complete the electronic application for any reason, please contact Mandi Giboney: mgiboney@colinsgrp.com 573-777-4087