Job summary

Job Description: IT Help Desk Technician

This position will provide IT support for MBS employees, contractors, and external customers visiting the MBS offices. Applicants should have a basic understanding of the technical aspects of MBS computer systems as well as be highly customer service focused. We support Macs, PCs, printers, scanners, company cell phones, desk phones, projectors, etc. Additionally, we provide software assistance to employees, including OP menus, email clients, MS Office, RVI, etc.

This position can be either an 8 am to 5 pm Monday-Friday shift with a rotation of Help Desk cell phone coverage on the weekend, or there is also a 10 am to 7 pm schedule to provide services to our rep force or people working from home after normal business hours. In addition, successful candidates must be willing to work scheduled overtime periods.

All internal candidates must have a work history at MBS demonstrating excellent attendance and superior ratings in job performance, especially a high level of self- motivation in completionof assigned duties.

Basic Responsibilities:

• Handle Tier 1 help desk escalations through tickets, phone or walk-ins.
• Follow up on dated requests and ensure timely resolution.
• Create accounts and configure hardware for new employees or new hardware placement.
• Support audio and video equipment in Conference rooms.
• Provide direct internal support of desktops, laptops, desk phones, company issued cell phones, printers, scanners, and network equipment.
• Assist internal users with OP access and menu items
• Internal support for email users, Microsoft Office Suite applications, RVI electronic storage
• Other duties as assigned by the IT Help Desk Supervisor.

Preferred Experience

• Windows 10, Windows 11, Mac OS X and Microsoft Office
• Basic knowledge of Active Directory
• Mac and PC hardware, Printers, scanners, computer peripherals andMobile devices (iOS, Android)
• Client Mac and PC connectivity – Ethernet, wireless and VPN
• Basic knowledge of file servers and network shares
• Strong customer service and troubleshooting skills
• Ability to communicate technical information, both verbally and in written format, to a wide range of end-users
• Multi-tasking is key, as the selected candidate will have severalissues assigned at any given time.

“Equal Opportunity Employer/Veterans/Disabled.”