Overview

Earn on average $23-30/hour as a Customer Service Rep with Collins Comfort!

Join our Customer Service team and watch your career excel! Clear career pathing, dedicated training, great pay and benefits, deeply dedicated leadership, and the backing of a company that's been in business for nearly 40 years! Make the jump now. You deserve a stable income, career, & company to help support you & your family's expanding goals!

Our Customer Service Reps, or CSR’s, work from our in-office call center delivering stellar customer service while handling outbound & inbound customer calls to schedule HVAC & plumbing maintenance & service appointments. Additionally, CSR’s handle a variety of other calls such as payment and refund processing, billing updates, and other job related tasks as assigned. This is a metric-based position with fun added incentives! HVAC & Plumbing industry experience highly desirable. **This is an in-office position, we do not currently offer remote. Spanish speaking is a plus!**

Currently Filling the following schedules:

• Weekends: Friday-Monday 
  • 4 10-hour shifts 7:00am-7:00pm with extended summer hours until 8:30pm
  • Weekend pay differential!

What's In It For Me?

• Competitive Pay! $17-19 per hour plus commission... our CRS's are averaging $50,000-65,000 per year!
• Excellent Schedules! We pride ourselves in not over-working the team and having no work shortage! 
• Dedicated on-going training, support, and career growth! We focus on continued education through hands-on classroom & on-the-job trainings, one on one's, and small group trainings
• Paid Time Off, 6 Paid Holidays per year, PLUS get paid to take your birthday off! That's right! Take some time off with your family throughout the year, you deserve it!
• Generous benefits package including Health, Vision, and Dental plans for you and your family to choose from, plus Company Paid Life Insurance, Short-Term and Long-Term Disability and so much more
• 401K Retirement Plan with company match up to 30%! Start contributing right away
• Special Program Options: FSA, Free Employee Assistance Program, Legal Services, and Identity Theft Protection
• Casual Environment! We wear jeans around the office!

We strive to keep our employees happy and working consistently, built from providing 37 years of superior service and strong leadership! And we like to have fun! We throw employee appreciation events throughout the year like parking lot BBQ's, catering/food trucks, snow cone days, big prize giveaways, employee recognition awards, and more! 

Responsibilities

What Will I Do?

• Successfully handle high volume inbound customer service calls
• Making/handling high volume of outbound calls
• Respond to e-mail inquiries
• Receive and record completed work orders from field technicians
• Expedite unresolved customer grievances to designated departments for further investigation
• Maintain accurate customer information and scheduled appointment details
• Actively promote and sell new or additional services or products when applicable

Qualifications

Do I Have What it Takes?

• High School Diploma or GED preferred
• 1-year customer service experience
• Basic computer proficiency, particularly with Microsoft applications
• Experience with Service Titan is a plus
• Must be fluent in reading, writing and speaking English
• Must be able to sit for long periods of time

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.