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Customer Service Representative
Cogent Infotech Norfolk, VA
$35k-44k (estimate)
Contractor | IT Outsourcing & Consulting 1 Month Ago
Save

Cogent Infotech is Hiring a Customer Service Representative Near Norfolk, VA

Job Description:
Qualifications:

  • 2 years prior of related experience
  • Demonstrated exceptional oral and written communication skills.
  • Strong PC skills including Excel, Google sheet and Gmail.
  • Self-motivated, results oriented, enthusiastic individual who will work on a variety of programs, interacting with internal teams and external customers.
  • Knowledge of Invoicing portals, Ariba, Taulia preferred.
  • Working knowledge of ERP System (SAP) a plus

Responsibilities

  • Our Portal Entry Specialist is responsible for invoice submission accuracy and assist with the reconciliation of disputed accounts.
  • They are responsible for reviewing each issue to determine the best way to approach resolution.
  • The ideal candidate for this position can handle these responsibilities in a manner that preserves the relationship and improves customer relations.
  • They must have the ability to work as part of a dynamic team and are able to adjust quickly to changing assignments or priorities.
  • Receive and timely enter invoices into various portals for all Portal Entry accounts.
  • Track all portal entries for rejections and communicate with billing and sales management for resolution.
  • Act as Liaison between customer and billing team, to facilitate timely resolution and payment.
  • Professionalism and attention to detail are key in this position as it will interface with Customers,
  • Sales, and Management within the company.
  • Serve as a Point of Contact (POC) for all portal customers.
  • Maintains the portal upload spreadsheet daily, following up on all requests for resolution of portal entry rejections to ensure compliance.
  • Update and maintain invoice/portal contact information.
  • Utilizes ERP system (SAP) to transacts orders, status updates and equipment movement in real time.
  • Perform Ad hoc projects, where applicable.

Job Summary

JOB TYPE

Contractor

INDUSTRY

IT Outsourcing & Consulting

SALARY

$35k-44k (estimate)

POST DATE

03/25/2024

EXPIRATION DATE

05/08/2024

WEBSITE

cogentinfo.com

HEADQUARTERS

IRVING, TX

SIZE

100 - 200

FOUNDED

2010

TYPE

Private

CEO

MICHAEL CHRISTOPHER

REVENUE

$10M - $50M

INDUSTRY

IT Outsourcing & Consulting

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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.

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