Company Overview:

Coeur Workforce Solutions is a leading Human Capital Management (HCM) company dedicated to helping businesses streamline their HR and support processes. Our innovative solutions empower organizations to manage their workforce more effectively, enhance employee experiences, and achieve greater operational efficiency. We are currently seeking a talented and experienced Payroll Support Manager to join our team in Baton Rouge, LA.

Position Overview:

As a Support Manager, you will play a pivotal role in ensuring exceptional customer support and service, with a strong emphasis on payroll-related matters. You will lead a team of support professionals, oversee support operations, and collaborate with cross-functional teams to deliver top-notch HCM services. If you are a detail-oriented, experienced support professional with a knowledge of payroll processes and a passion for delivering exceptional customer service, we want to hear from you!

Responsibilities:

• Manage a team of support specialists and coordinators, providing guidance and support to ensure exceptional customer service and issue resolution, with a focus on payroll-related inquiries.
• Oversee the end-to-end support process, including managing customer inquiries, tracking issues, and ensuring timely resolution, particularly in the context of payroll matters.
• Collaborate with clients to understand their support needs and expectations, and work diligently to exceed them, especially when it comes to payroll-related challenges.
• Develop and maintain support policies, procedures, and documentation, with a special emphasis on payroll support protocols.
• Lead the implementation of support process enhancements and improvements, specifically geared towards payroll support.
• Generate and analyze support reports to identify trends and areas for improvement, paying particular attention to payroll-related trends.
• Foster a culture of excellence, continuous improvement, and exceptional customer service within the support team, with a focus on payroll knowledge enhancement.

Qualifications:

• Bachelor's degree in Business Administration, Customer Service Management, or a related field (preferred).
• Prefer support management experience with a strong emphasis on payroll support.
• Minimum 5 years experience with HRIS softwares; UKG Ready (Formerly known as Kronos Workforce Ready) preferred
• Knowledge of payroll processes, laws, regulations, and best practices.
• Proficiency with support software and tools.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Exceptional attention to detail and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health, dental, and 401(k) plans.
• Career growth opportunities within a dynamic and innovative organization.
• A collaborative and inclusive work environment.
• Ongoing professional development and training opportunities.

If you are a dedicated and experienced Support Manager with a profound knowledge of payroll processes and a commitment to delivering outstanding customer support, we invite you to apply. Join our team at Coeur Workforce Solutions and help shape the future of Human Capital Management!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• Office

Ability to Relocate:

• Baton Rouge, LA 70808: Relocate before starting work (Required)

Work Location: In person