Summary of Position:

The HR Talent Specialist serves as first point of contact/triage for incoming HR inquiries, requests, or issues from Associates or People Managers. The role provides administrative support to senior leaders, including email correspondence, generation and distribution of memos, letters, spreadsheets, forms, and faxes.

Principal Duties and Responsibilities:

• Contributes to service delivery that fosters a Tickled, Delighted, and Happy (TDH) experience outcome
• Serve as the conduit for confidential questions between HR leaders, Region Presidents and Division Presidents
• Liaise with executive and senior coordinators and executive assistants (EA’s) to handle and respond to inquiries
• Plan, organize, and schedule company meetings in the office, off-site, and via video conference
• Conduct periodic internal reviews or audits to ensure compliance procedures are followed
• Partner with AskHR to help prepare and validate relevant HR pre-hire information
• Maintain associate database and inventory
• Coordinate travel arrangements for senior leaders
• Submit and reconcile senior leader expense reports
• Provide general support to visitors
• Assist VP and Directors with managing day to day ad-hoc administrative tasks
• Responds to and directs Associate and people manager inquiries as needed and guides them to the correct team as appropriate, such as AskHR
• Consults with functional partners (including Benefits, Payroll, and HRMS)
• Performs other duties as assigned.

Education and Experience Requirements:

• High School Diploma required; Associates Degree preferred
• Professional HR certification (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR, etc.) is a plus
• Experience addressing and responding to leader and customer requests
• Demonstrated proficiency with the use of a computer and software application including MS Office. Experience with HRMS applications. Experience with Workday is a plus.
• Basic knowledge and understanding of Federal, State, and Local legislative employment and health care laws and regulations.

· Proven experience providing an excellent level of customer service.

Capabilities:

• Strong interpersonal skills and must be comfortable working with all levels in the organization.

• Strong communication skills (e.g., written, verbal)

• Exceptional customer service orientation with a client-focused mindset

• Interpersonal skills necessary to effectively build relationships

• Attention to detail and commitment to high-quality standards

• Time management skills (i.e., ability to manage competing demands and prioritize accordingly)

• Open minded, flexible, and willing to listen for and learn from other people's opinions

• Strong problem-solving skills

• Teamwork and collaboration skills (i.e., ability to collaborate effectively within a team and across departments)

· Accepts ownership of job role and specific assignments/goals; works independently and escalates appropriately.

• Commitment to upholding strict confidentiality and discretion standards