Retro Fitness of Edison – Front Desk Associate

Retro Fitness of Edison has been in existence for 10 years. We are a 20,000 square foot health club offering a variety of services to our members. These services consist of: personal training, tanning, child sitting, freshly made shakes and group classes.

A front desk associate is the first and last person a Retro customer sees when they come to our health club. It is imperative they leave a quality lasting impression with our customers, making them want to come back. A front desk associate is responsible for maintaining outstanding customer service as per Company standards, processing sales quickly, accurately and efficiently, cash register operations and safeguarding company assets.

Responsibilities include:

· Greeting members as they check into our location

· Assist prospects with tours of the facility and membership sales

· Answer external phone calls

· Answer customer questions and provide guidance on procedures and policy

· Process sales transactions by receiving payment by cash, credit card, debit or billing to their account

· Build protein shakes for members as requested

· Maintain a clean and orderly gym

· Monitor and restock cleaning supply stations located on gym floor

Qualifications:

· Good human relations and listening skills to handle customer needs

· Excellent phone etiquette skills

· Familiarity with computers

· Excellent communication skills to assist customers with sales

· Requires the willingness to work flexible hours

Benefits:

· All associates receive a free membership to Retro Fitness of Edison

· Employee discounts on all products