About Cloud Level Promotions:

We have developed a team that is passionate about making a statement in the marketing industry with a unique approach. Our company is always growing, with goals of expanding our offices beyond the US.

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller.

Schedule:

Monday to Friday

Salary:

$18-$25 per hour

Call Center Representative Responsibilities:

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.

Required Experience:

Call Center Representative Requirements:

• High school diploma or equivalent.
• More education or experience may be preferred.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.

• Health insurance.
• Paid time off (PTO)
• Retirement plan benefits.
• Flexible work schedule.
• Dental insurance.