About Net at work:

Technical Account Manager

The Technical Account Manager owns the client relationship and identifies new opportunities for our products and services to better help our client’s businesses. As an inside sales team member, the Technical Account manager is responsible for retention, contract renewal, and revenue expansion. The Technical Account Manager partners closely with their clients to ensure high client satisfaction through proactive relationship management and customer advocacy while acting as the primary escalation point. Sixty percent of this role is focused on client satisfaction, retention, and contract renewal. Forty percent of this role is revenue expansion through upsell and cross-sell of recurring and non-recurring engagements.

Responsibilities include:

• Act as the client advocate and ensure that client’s are receiving a positive digital employee experience
• Execute the client experience and sales strategies on a day-to-day basis
• Cultivate and strengthen relationships with our existing client base with the goal of becoming a trusted advisor.
• Provide support for immediate client needs, order and quote administration, and follow-up for client fulfillment. Interact with the Engineering team for appropriate support.
• Facilitate appointments and quarterly business reviews with existing clients to review products/services and identify opportunities
• Ensure customer health by managing client accounts receivable, tracking revenue risk, and acting as the primary escalation point for clients
• Participate in planning, driving attendance, and executing marketing activities including Webinars, Seminars, and other Client events.
• Manage the sales cycle for product and service opportunities within the existing client base.
• Achieve inside sales quotas and goals by maintaining a solid continuous pipeline
• Deliver and regularly report on client health status and revenue forecasts
• Maintain all client documentation and CRM information
• Create SOWs and design technical solutions for professional service and recurring sales that are under $20k or are standardized

Qualifications required:

• 2 years within a Managed Services organization
• 3 years in a Technical Account Management or Inside Sales role
• Demonstrated success in meeting or exceeding assigned sales quotas
• Strong track record of maintaining a high level of customer satisfaction
• Strong business writing and verbal communication skills
• Demonstrated ability to lead client meetings and presentations effectively
• Experience closing recurring service sales
• Business awareness of how IT relates to business strategy and goals
• Professional demeanor and appearance; punctual, personable, team player

• Achieves monthly and quarterly revenue targets as defined
• Accurately forecasts annual, quarterly, and monthly revenue
• All leads & opportunities are up to date in CRM
• 100% QBRs performed
• 0% unexpected churn
• $0 client AR >90 days
• 95% Client Retention Rate (CRR)
• Other criteria as defined or updated