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Job Description
Sr. Client Support Engineer is the go-to person to solve associates’ technology challenges. You will troubleshoot issues related to operating systems, applications, and a variety of hardware devices (desktops/laptops, phone systems, video conferencing and mobile devices). You will also journal your work in our ticketing system and contribute tour integrated knowledge base so others can benefit from your solutions. We’re looking for someone who is friendly, knowledgeable, and able to breakdown technical jargon into user-friendly language. Because this role serves as the “Face of IT”, your ability to work collaboratively alongside other technology teams is important.
CSE, Senior Skills :
· Advanced troubleshooting knowledge in a server/client Microsoft environment
· Collaboration with internal team and across other departments; relationship building
· Diplomat of the Solution Center
· Solid networking knowledge
· Familiarity with IP telephony
· Proficient usage of office applications such as Microsoft Office, Adobe,
· Advanced knowledge of Active Directory, experience with Azure AD user creation, DC’s
· Advanced troubleshooting abilities for browser
· Familiarity with Apple and Android mobile devices.
· Must be comfortable communicating with users at their technical level.
· Experience troubleshooting/supporting Outlook in an exchange environment and cloud
· Must be able to adapt quickly in a fast-paced environment and juggle multiple priorities.
· Detail oriented; good writing skills for documentation purposes
Organizational Competencies: Customer services, Project coordination, process documentation
Professional/Technical Competencies: Active Directory, Azure, Domain Controllers, DNS, DHCP, RDS, Exchange Online, thorough knowledge of SCCM involving endpoint management, Intune, Powershell, Windows registry, VM’s – HyperV, Asset Lifecyle Management, cost controls and contract tracking
Full Time
$61k-74k (estimate)
04/29/2024
05/12/2024
bgsf.com
PLANO, TX
500 - 1,000
2007
Public
L ALLEN BAKER JR
$200M - $500M
Business Services
BGSF is a Texas-based company that provides recruiting and staffing services for cyber, real estate, finance and accounts industries.