Position: Client Support

Compensation: Hourly, non-exempt, starting at $20.00 per hour.

Employment Type: Full-time, On-Site

Job Location: Jacksonville, Florida 

Hours: Flexible schedule starting between 9-11 am EST and ending 6-8 pm EST

Agile Financial Systems (AFS) is a rapidly growing merchant services and financial technology company based in Southlake, TX. Our mission is to transform the payments industry into a transparent, service-centric space that intuitively advances the growth of individual businesses. Our goal is to provide the absolute best experience, customer service, and payment solutions for their merchants. AFS is out to change the game in the payments industry, and it all starts with having a committed, customer-focused support team, which is the backbone of the company. 

Job Description:

• Assist clients with resolving billing, product, technical, and other support-type issues.
• Actively logged into the incoming call queue.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Provide excellent support with a friendly and professional demeanor.
• Able to provide feedback across the organization as to how we improve our support processes.
• Technical troubleshooting on various platforms and gateways **training will be provided.

The Successful Candidate Must have a background to include: 

• At least 1 year of technical or customer support experience in merchant services.
• Excellent oral and written communication skills and time management are a plus
• Proficiency with Microsoft Office Suite (Word, Outlook Excel, etc.)
• Technical Experience with TSYS systems, Pax, or Dejavoo, is a plus.

Benefits Package:

• Full 401K, Medical, Dental, Life, and Vision Options Available.
• Paid Vacation and Sick Time.