Our Client Support Team provides support to our photography customers as well as to our photography teams. The Client Support Specialist interacts daily with fraternity & sorority members regarding their photography shoot and the production of the group's composite. They also provide daily support to the Photographers & Sales Representatives in the field. This includes:

• Work with the fraternities & sororities regarding all details of scheduled photography shoots to ensure success.
• Field any and all questions from customers regarding composite production and related activities.
• Work with groups to collect funds due for completed composite.
• Provide quotes for corrections and remakes.
• Interface with appropriate personnel regarding contract questions.
• Work with other departments, as needed, to ensure quality customer service.
• Respond to customer evaluations.
• Provide administrative support to the Photographers & Sales Representatives.

SKILLS AND ABILITLIES REQUIRED:

• Excellent time management and organizational skills.
• Strong interpersonal skills & communication skills - written, verbal, phone & email.
• Must be able to maintain professional interaction with a wide range of customers, internal and external.
• Strong computer skills.
• Proficient at learning new software systems.
• Strong ability to prioritize & multi-task.

EDUCATION & EXPERIENCE REQUIRED:

• High School Diploma or GED required. Associates degree a plus.
• 2-year previous customer service experience preferred.
• Knowledge of basic computer operations in an Apple environment, preferred.

EOE

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience level:

• 2 years

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer Support & Client Services Occupations: 2 years (Preferred)

Work Location: In person