TTITLE: Desktop Support Analyst

LOCATION: West Houston

TYPE: Contract 3 Months contract could go contract to hire

RATE: $26.00 - $28.00 Per hour

SUMMARY:

Our client is looking to add a Desktop Support Analyst to their team. The qualified candidate will provide support to end-users on a variety of issues by identifying, researching, and resolving technical problems.

Will follow documented processes and procedures to ensure quality controls and quality assurances are in place for all aspects of the support services role from customer service to software and hardware are maintained. The Technical Specialist will be the first point of escalation on service issues.

DUTIES:

- Respond to incoming calls

- Evaluate, and priorities incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other information system-related technologies.

- Responsible for account administrations of the company used systems and applications.

- Troubleshoot, resolves, integrate, install, support, and maintain – software, operating systems: - Windows.

- Provide technical installation and maintenance of hardware and system software.

- Contact software and hardware vendors to request service regarding defective products.

- Image and configure computers using Image X.

- Assigns; logs; tracks; and prioritizes trouble tickets in the company ticketing system.

- Handles all aspects of incoming/open tickets (i.e. calls after hours; weekends; as well as, rotating schedule).

- Works with team members to identify issues and trends and suggests long-term strategies to help mitigate future issues.

- Creates and maintains support documentation as needed.

REQUIREMENTS:

- 4 years of desktop support experience

- Desktop support experience, (Hardware, software and OS)

- Assigns; logs; tracks; prioritizes and escalates tickets in the company ticketing system.

- AD/Azure experience (account creation, user management)

- Troubleshoots, resolves, integrates, installs, supports and maintains

- Microsoft Windows Operating systems, Software, Microsoft applications, O365,MFA,Java, In-House applications, operating systems/applications, smartphones, VoIP,VDI/Citrix, scanner, browser, printer(MFP), Epson Validator, Debit/label Printer, Cummin Currency Counter, IFX(1pass) scanner, Ceridian Clock, VPN, WiFi, network connectivity and Hardware.

- SCCM deploying package troubleshooting

- Troubleshooting and problem analysis techniques.

- Ability to Multi-Task, prioritize and manage workload and perform under pressure to meet SLA’s and thrive in a busy environment, is essential.

- Excellent interpersonal, verbal, and written communication skills, are required.

- Must be a self-starter, quick learner, and highly motivated, ability to work in a flexible, team-oriented environment, is required.

- Associate degree or technical institute degree/certificate in Computer Science, IS, or other related field, required

- Or equivalent work experience instead of a degree. (minimum of 4 year’s work-related experience)

EDUCATION:

- Associates Degree or technical institute degree/certificate in Computer Science, IS, or equivalent work experience in lieu of degree.

- A /Network Certificate, is required.