22 Desktop Support Jobs in Houston, TX
VC5 Consulting is Hiring a Desktop Support Near Houston, TX
Job Title: Desktop Support Specialist
Location: Houston, TX 77002
Hours: Standard
Onsite/Offsite: Onsite
Travel: Approximately 15-20% travel yearly, mainly within Houston for conferences, occasional visits to other locations such as Corpus Christi. Driving reimbursement provided.
Job Description:
Our company is seeking a dynamic Desktop Support Specialist to join our team in Houston, TX. As a Desktop Support Specialist, you will be responsible for providing excellent technical support to our clients, ensuring smooth operations of their desktop systems, and maintaining high levels of customer satisfaction.
Key Responsibilities:
- Serve as the primary point of contact for all desktop support issues, providing prompt and courteous assistance to end-users.
- Diagnose and troubleshoot hardware, software, and network problems related to desktop systems.
- Install, configure, and maintain desktop hardware and software, including operating systems and productivity applications.
- Provide technical support for audio-visual (AV) equipment and conferencing systems, ensuring seamless presentation and communication experiences.
- Collaborate with other IT teams to escalate and resolve complex technical issues.
- Document support activities, solutions, and procedures for future reference.
- Maintain inventory of desktop equipment and software licenses.
Must-Haves:
- Client-Facing Skills: Ability to interact effectively with clients, demonstrating strong communication and interpersonal skills.
- Degree Preferred: While a degree is preferred, we are open to considering fresh graduates who demonstrate relevant skills and enthusiasm for the role.
- AV Experience: Experience with audio-visual equipment and conferencing systems, ensuring smooth operation during presentations and meetings.
- Mac Experience: Proficiency in supporting macOS environments, including installation, configuration, and troubleshooting.
Additional Skills and Qualifications:
- Strong problem-solving skills and ability to prioritize tasks effectively.
- Familiarity with Windows operating systems and Microsoft Office Suite.
- Knowledge of networking concepts and protocols.
- Experience with remote desktop support tools.
- Certifications such as CompTIA A or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
If you are a motivated individual with a passion for technology and excellent customer service skills, we encourage you to apply for this exciting opportunity to join our team as a Desktop Support Specialist.
#10027Job Summary
Full Time
$49k-62k (estimate)
05/03/2024
05/16/2024
vc5consulting.com
Houston, TX
25 - 50
Business Services
Related Companies
The following is the career advancement route for Desktop Support positions, which can be used as a reference in future career path planning. As a Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support. You can explore the career advancement for a Desktop Support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
01/31/2022: Norfolk, VA
With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
03/04/2022: Bangor, ME
They often deal with clients who are having trouble with their systems, which can frustrate customers.
03/20/2022: Houston, TX
Responsibility includes installing and maintaining hardware and computer peripherals.
02/26/2022: Cedar Rapids, IA
Installing and upgrading operating systems and computer software.
03/30/2022: Atlanta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
02/06/2022: Bloomington, IN
Resolve hardware and network connectivity issues timely and accurately.
01/25/2022: Springfield, OH
Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
03/01/2022: Pittsburgh, PA
Monitor day to day computer performance.
03/05/2022: Bismarck, ND
Understand the customer’s grasp of technology.
02/06/2022: Jacksonville, FL
Step 3: View the best colleges and universities for Desktop Support.
