Responsibilities

As a Senior Desktop Support Analyst, qualified candidates will serve as Level 2 support for PC Help Desk issues. They will be charged with ensuring issues are solved the first time and in a timely manner by monitoring, analyzing, and evaluating the performance of Help Desk resources.

The Senior Desktop Support Analyst will develop and maintain our managed desktop software environment. The candidate must be prepared to be in charge of creating, testing, and deploying workstation images and software packages. Candidates with extensive knowledge of software packaging and deployment would be highly considered.

Resposibilities include but are not limited to: 

• This position plays a role in all facets of desktop management, including software distribution, security, and asset management.
• Prioritization of issues
• Manage projects throughout their lifecycle
• Provide reports to management on Help Desk activity
• Train end-users and provide support for Help Desk Analysts
• Travel of 20–30%

Qualifications

Required Qualifications

• Minimum of 5 years relevant experience or related degree
• Must have experience working in WAN environment, providing end-user support, Installation, and repair of hardware and software.
• Superior customer service, communication, and interpersonal skills
• Mastery knowledge of Microsoft operating systems (Windows 10 )
• Advanced knowledge of data networking, LAN, and WAN concepts
• Advanced knowledge of systems security and account provisioning
• Proven analytical and problem-solving skills
• Highly self-motivated and directed
• Experience working in a team-oriented, collaborative environment

Preferred Qualifications

• Bachelor’s degree in Computer Science, Management Information Systems, or related degree
• Desired certifications: MCSA, GIAC
• Experience with Microsoft SCCM
• Experience with Intune Endpoint Manager
• Experience with Virtual Desktops
• Experience using AD/Group Policy to manage a multisite network
• Experience with PowerShell, VBScript, and task automation through scripting.
• Engineering industry experience a plus

Walter P Moore is an equal employment opportunity employer, and provides equal employment opportunities (including offering competitive compensation and benefit packages) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any characteristic protected by federal, state or local laws.

Overview

Walter P Moore is an international company of engineers, architects, innovators, and creative people who solve some of the world’s most complex structural and infrastructure challenges. Providing structural, diagnostics, civil, traffic, parking, transportation, enclosure, and construction engineering services, we design solutions that are cost- and resource-efficient, forward-thinking, and help support and shape communities worldwide. Founded in 1931 and headquartered in Houston, Texas, our 700 professionals work across 23 U.S. offices and 6 international locations.