THIS IS A NON-CIVIL SERVICE POSITION

OPENING DATE: 04/04/2024

CLOSING DATE: 06/04/2024 AT 12:00AM MIDNIGHT

SALARY: $72,624.00 - $116,198.00 Annually

CLASS DESCRIPTION

The Baltimore City Mayor's Office of Homeless Services (MOHS) is seeking a dynamic individual for the position of Emergency Services Manager. This position oversees the emergency services program and activities and performs a variety of related duties. The incumbent reports to the Operations Officer V (Director of Programs, MOHS (Director, MOHS).

ESSENTIAL FUNCTIONS

* Coordinates the day-to-day operation of the crisis system of care for homeless persons.

* Oversight of the coordinated entry system to shelter.

* Direct the activities of the emergency services program, staff and provides oversight of emergency shelter providers.

* Coordinates crisis management response for urgent matters in alignment with emergency management protocols.

* Works with other partner agencies in the development of the city-wide emergency management response planning.

* Plans, develops, implements, and evaluates emergency shelter services to effectively meet the City's homeless services and policy priorities; interprets and implements departmental policies and procedures.

* With the supervisor, establishes quality assurance standards for city funded shelters.

* Ensures safety and habitability standards are maintained at city owned shelters. Assist with capital project planning and development for expansion of emergency and winter shelter operations.

* Works with various partner agencies and community groups to improve emergency services and overall service delivery to homeless persons in emergency shelters.

* Oversees the implementation of a comprehensive emergency services and stabilization approach and coordinates with the partner agencies, internal and external city agencies on rehousing strategies with the focus on housing the most vulnerable citizens in the community.

* Evaluates programmatic needs, ensures that shelter contracts and service providers maximize the quality of client services to reduce the length of time homeless, while ensuring compliance with appropriate federal and local standards.

* Initiates operational changes and develop strategies within crisis system and contracted programs as necessary to improve client outcomes.

* Analyzes administrative, operational, and managerial problems affecting the provision of effective emergency shelter services with a focus on coordinated entry integration and improved client services.

* Coordinates emergency services with other local government agencies and nonprofit agencies.

* Facilitates, plans, develops, and implements in-service trainings for both internal and external partners.

* Serve as the Agency lead for public health crisis response and coordination of emergency supplies and resources.

* Leads the planning and coordination of the Winter Shelter and Code Red Extreme Plan with other City departments and nonprofit partners.

* Oversees the recording and analysis of data from the emergency shelter teams.

* Prepares reports and modify target areas based on data analysis.

* Oversight of emergency shelters for the homeless for the Point-In-Time (P-I-T) count in coordination with the MOHS HMIS Team.

* Performs other related duties as assigned.

EDUCATION AND EXPERIENCE REQUIREMENTS

EDUCATION: Have a bachelor's degree in business administration, Public Administration, Management, or related field from an accredited college or university

AND

EXPERIENCE: Have four years of experience in professional level administrative, operations, or technical work. A degree or certification as a Licensed Social Work is desirable / preferred.

LICENSES: Have a Valid Maryland Driver's License or an out of state equivalency.

KNOWLEDGE, SKILLS, AND ABILITIES

* Knowledge of emergency shelter and community outreach best practices needs and issues.

* Knowledge of community social problems.

* Knowledge of programs, services, and resources available in the community.

* Knowledge of the principles, practices and techniques of program development, implementation, and evaluation.

* Knowledge of basic techniques of social program administration or business management.

* Knowledge of standard practices and techniques involved in contract management or procurement.

* Knowledge of customer relations.

* Knowledge of basic federal and state grant procedures.

* Knowledge of grant funding requirements.

* Knowledge of administrative practices and procedures.

* Ability to plan, organize, implement, and administer a program or operation.

* Ability to plan, organize and evaluate outreach and related activities and related special events in the community.

* Ability to utilize common business software.

* Ability to prepare and maintain detailed statistical and narrative reports, evaluate data, compare data to existing standards and draw conclusions.

* Ability to make budget recommendations and control expenditures.

* Ability to develop and install program procedures.

* Ability to speak and write effectively.

* Ability to establish and maintain effective working relationships with program recipients, customers, community groups and representatives of public and private agencies.

* Administrative ability.

* Ability to manage multiple projects.

* Must be a self-starter with sound judgment and high communication skills. Must be a team player with the ability to prioritize multiple tasks.

* Work must be timely and attention to detail is necessary. Understanding of budgetary process is helpful.

* Experience with monitoring is a plus.

* Competent working with Microsoft Office and communicating by e-mail.

NOTE: Those eligible candidates who are under final consideration for appointment to this position will be required to submit to drug and alcohol testing and criminal background check.

Financial Disclosure:

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.

To Apply:

Qualified and interested applicants must submit an employment application (including Letter of interest and resume) via the City's online recruitment system at: https://humanresources.baltimorecity.gov/employment

BALTIMORE CITY AN EQUAL OPPORTUNITY EMPLOYER