This position plays an integral role in the new CX Operating Model within GES Central Delivery. The Services Delivery Leader will be a pivotal point on the team responsible for delivery relationships at top Cisco accounts. You will be accountable for ensuring delivery excellence and develop a trusted advisor relationship with senior clients.

The Services Delivery Leader will be responsible for encouraging a diverse, cross-functional delivery team to achieve operational excellence and profitable as-delivered margins in our Services organization.

These business-critical projects use existing or new Cisco technologies, multiple third-party vendors and multiple cross functional teams, have high organization visibility and may include multiple locations or regions. Manage multiple critical projects in tight time frames for critically important network deployments for one of Cisco’s Enterprise customers.

The ideal candidate will be a member of GES Central Delivery team and drive the team's work across several functional teams. Specific activities include (but not limited to):

• Lead and manage cross-functional, high visibility, customer-facing projects and delivery in a matrix organization.
• Lead customer level profitability - identify new revenue opportunities, drive revenue recognition, handle efficiencies, drive productivity, lead projects successfully while meeting revenue and cost budgets
• Maximize customer dedication and satisfaction with key customer stakeholders by driving value in service delivery
• Implement industry leading practices (e.g. ITIL Incident Management) around service delivery
• Embrace and leverage Cisco best practices around tools, automation, workflows, and process to ensure successful delivery to customers - standardize and replicate where appropriate
• Influence retention and expansion of Services, in conjunction with customer sales and Customer Success leadership
• Ensure risks are accounted for and provide risk mitigation strategies.
• Knowledge, insight and understanding of business concepts, tools and processes for making decisions. Strong Advanced Services P&L Management
• Operational Excellence. Achieving Operational Excellence in service delivery execution. Ability to lead multiple projects and partners concurrently. Experience deploying consulting methodology and project management.
• 5-10 years active delivery management experience.
• Prior consulting or solutions delivery experience.
• Leadership and development of teams
• Strong customer-facing experience
• Business and Financial Competence.
• Prior experience in business development, service delivery, or program management.
• Requires BS or MS in a business or technical discipline.
• Strong verbal and written communication skills.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.