Company DescriptionOur client is an international tech company that has been a leader in the B2B SaaS industry for more than 2 decades. They are adding new positions as they continue to expand their market dominance. Their culture is growth-focused and highly collaborative with an entrepreneurial spirit.Job DescriptionThe Software Support Engineer supports business users of a propriety enterprise software. This dynamic and cohesive support team ensures customer satisfaction and minimal disruption to the customer’s business.• Provide technical B2B software support via phone and online• Develop and maintain extensive knowledge of proprietary software• Use remote access technology• Track and manage support requests in the ticketing system• Collaborate Development, QA and Customer SuccessQualifications• Authorized to work in the US without employment visa sponsorship• Bachelor's degree in computer science (preferred)• 3 years of software support experience• Experience providing tech support in a school or B2B environment• Windows, OS X, or Linux admin/support experience (preferred)• Experience with Python, C , PHP, Perl, Ruby, Bash, Korn (preferred)• Experience using endpoint management tools (preferred)Additional Information• This is an on-site position on the northeast side of Indianapolis• Free health insurance options• Robust benefits package, including HSA, FSA, life/disability, etc.• Vacation, sick time, personal time and paid holidays• 401(k) with employer match• Corporate discounts on cell phones, online shopping, etc