Company DescriptionOur client is an international tech company that has been a leader in the B2B SaaS industry for more than 2 decades. They are adding new positions as they continue to expand their market dominance. Their culture is growth-focused and highly collaborative with an entrepreneurial spirit.Job Description• Communicate with software business customers throughout the United States via phone and email• Conduct customer engagement calls to achieve customer satisfaction and retention/renewal goals• Partner with other teams (sales, support, etc.) to resolve customer issues and address feedback• Log all daily activity and manage date in CRM software• May occasionally participate in industry trade showsQualifications• High school diploma required; college degree in Business preferred• 2 years of experience in customer engagement and retention• B2B customer support or account management experience; preferably in the IT field• Superior customer service and communication skills, especially via phone and email• Proficient computer skills with business and CRM software• Successful experience achieving goals, meeting deadlines, and tracking the status of assignments• Detail-oriented and organized, with excellent time-management and multi-tasking skillsAdditional Information• Free health insurance options• Robust benefits package, including HSA, FSA, life/disability, etc.• Vacation, sick time, personal time and paid holidays• 401(k) with employer match• Corporate discounts on cell phones, online shopping, etc.Job Type: Full-timeSalary: $40,000.00 to $42,000.00 /year