The Senior Software Support Engineer creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Being a Senior Software Support Engineer requires a bachelor's degree in area of specialty. Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. In addition, Senior Software Support Engineer typically reports to a manager. Working as a Senior Software Support Engineer ... typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature.More Show Less
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We are currently seeking an Senior Software Support Engineer. Our ideal candidate exhibits a can-do attitude and approaches his or her work with vigor and determination. Candidates will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly and to strive for perfection within a fast-paced environment. Role Responsibilities. Have strong protocol level understanding of WiFi, LTE and GPS protocols. ...