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Job Description
Summary :
The Field Services Technician is responsible for the day-to-day operational support of the end user community through the installation, configuration, upgrade and maintenance of workstation and peripheral equipment.
This includes the resolution of problems reported by the Customer Support Center and the implementation of new functionality.
Documentation and adherence to policies, procedures and standards of the organization is an important part of this position.
The Field Services Technician is responsible for delivering high quality, cost effective solutions to all levels of users.
This includes support for both the technology and processes. The Field Services Technician is also responsible for supporting the business goals and objectives for the Department, the Information Services Organization, and the organization as a whole.
Responsibilities :
Problem Solving Effectively assess, diagnose and resolve basic configuration and hardware problems. Quickly and efficiently resolve problems assigned by the Customer Support Center.
Workstation Software With supervision, install, configure and maintain operating system software on client workstations.
Provide support on basic features of application software such as initiation of software, logging on, navigation and termination.
Understand a subset of the total configurations in the organization. Install, configure and maintain multiple workstation operating systems that include DOS, Windows v3.
11, Windows 95, Windows 98, NetWare, Windows NT and Windows 2000. Install and maintain software images that assists in managing client workstations.
Workstation Hardware With direction install, configure and maintain hardware for client workstations. Client hardware includes workstation hardware such as processors, memory, hard drives, modems, video cards, monitors, peripherals, and CD-ROM drives.
Possess the skills and knowledge in client workstation technology to support configurations in the organization.
Documentation includes current status and problem documentation summary within the problem management system.
Project Management - With supervision, execute priorities, understand business application, answer technical questions and perform all assigned tasks.
Serve as a resource to the project team for assigned client applications.
Acknowledge customers immediately in order to determine need and help the customer resolve issue or request. Participate in departmental programs that promote and deliver exceptional customer service.
Other Perform other duties and special projects as assigned by the Market Operations Manager.
Requirements :
Last updated : 2024-05-03
Full Time
$49k-63k (estimate)
05/05/2024
05/08/2024
The job skills required for Field service technician include Field Service, Installation, Customer Service, Problem Solving, Customer Support, Inventory Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Field service technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field service technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field service technician positions, which can be used as a reference in future career path planning. As a Field service technician, it can be promoted into senior positions as a Field Service Rep. III - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field service technician. You can explore the career advancement for a Field service technician below and select your interested title to get hiring information.