Field Service Technician II

About BearCom:

• Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
• 40 Years Industry-Leading Experience
• Partnerships with Motorola, JVC Kenwood, Avigilon, More
• 75 Branches Across North America

As a Field Technician II, you will be responsible for meeting customer expectations: quality, performance, timeliness, and cost-effectiveness. Wireless communications systems include: complex radio systems for public safety and enterprise customers. The ideal candidate must have excellent communication skills, be motivated, be customer service oriented, possess a willingness to learn, and be reliable. The Field Technician will interface directly with the end customer; therefore, a professional attitude and appearance are vital.

Responsibilities:

• Install, maintain and provide technical support and service of wireless communications equipment such as: UHF/VHF and 800/900 MHz analog and digital systems. Operating mobile, portable radio equipment, dispatch consoles, and microwave systems, using both conventional and trunked radio technologies.
• Diagnose, troubleshoot, repair, and resolve wireless communication equipment problems with customers in a positive and efficient manner.
• Repair customer equipment by replacing defective modules or components through standard troubleshooting procedures and practices.
• Ability to diagnose and repair public address systems and BDA systems.
• Recommend appropriate hardware and peripheral equipment that meets customer requirements.
• Provide hands-on and oversight of communications equipment and peripheral hardware installation such as base stations, repeaters, mobile devices, portable devices, wireless broadband devices, and CCTV equipment. Analyze and comprehend diagnostic test results in order to repair and program radios and wireless equipment.
• Deliver and execute customer Functional Acceptance Test Plans (FATP), perform and document results of site surveys and assessments per defined customer requirements in pre-sales delivery and post installation.
• Work with customers to prepare quotes, bids, and schedules for completing installation and repair tasks.
• Make minor modifications to electronic circuitry per customer requests and/or deploy factory software/firmware updates.
• Install coaxial and fiber-optic cabling, connectors, antennas, and couplers in accordance with customer requirements and industry standards.
• Must be team-focused with a passion to meet customer requirements and company goals.
• Some travel and on-call hours will be required.

Qualifications:

• 3 years of Service Technician experience in diagnosing, repairing, programming, and installing Motorola, Kenwood, ICOM, Vertex equipment in the 2-way radio wireless and /or communication field.
• Extensive knowledge and understanding of 2-way radio theory, RF propagation characteristics at various frequency bands and communications systems.
• Ability to interpret schematics, blueprints, and diagrams.
• Knowledge of battery backup systems, base stations, repeaters, multicouplers, and duplexers, TCP/IP principles and NIC programming.
• Proficiency in operating various test equipment including but not limited to, spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multi-meters.
• Proficiency in designing, troubleshooting, and installing Distributed Antenna Systems (DAS) and Bidirectional Amplifier (BDA) systems.
• Proficiency with MS Office Suite, such as Microsoft Word and Excel.
• CET Certification a plus. Journeyman level must be attained within 6 months of employment.
• Associate degree in Electronics Technology or equivalent.
• R56 Certified Installer.
• Motorola Astro 4x-7x training providing support for various system operations.
• Certification in various Astro 25 products (Quantar, GTR8000, MCC5500/7500, etc..)
• Certification in various MotoTRBO products and systems (Connect , Capacity , Linked Capacity , IP Site Connect, Capacity Max etc.).
• Knowledge of audio, RF, digital, and microprocessor electronic circuits found in communications equipment at the component level.
• Security Clearance preferred.
• Must have a valid driver’s license.
• Drug screenings and background checks are part of the hiring process which may also include a Motor Vehicle Record check.

Benefits:

BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.

You’ll also receive:

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance
• Company-Paid Life, Short/Long-Term Disability Insurance
• Paid Holidays
• Generous Paid Time Off
• Matching 401k Plan
• Use of Company Vehicle
• Employee Referral Bonus
• Tuition Reimbursement

BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.

Qualifications

• 3 years of Service Technician experience in diagnosing, repairing, programming, and installing Motorola, Kenwood, ICOM, Vertex equipment in the 2-way radio wireless and /or communication field.
• Extensive knowledge and understanding of 2-way radio theory, RF propagation characteristics at various frequency bands and communications systems.
• Ability to interpret schematics, blueprints, and diagrams.
• Knowledge of battery backup systems, base stations, repeaters, multicouplers, and duplexers, TCP/IP principles and NIC programming.
• Proficiency in operating various test equipment including but not limited to, spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multi-meters.
• Proficiency in designing, troubleshooting, and installing Distributed Antenna Systems (DAS) and Bidirectional Amplifier (BDA) systems.
• Proficiency with MS Office Suite, such as Microsoft Word and Excel.
• CET Certification a plus. Journeyman level must be attained within 6 months of employment.
• Associate degree in Electronics Technology or equivalent.
• R56 Certified Installer.
• Motorola Astro 4x-7x training providing support for various system operations.
• Certification in various Astro 25 products (Quantar, GTR8000, MCC5500/7500, etc..)
• Certification in various MotoTRBO products and systems (Connect , Capacity , Linked Capacity , IP Site Connect, Capacity Max etc.).
• Knowledge of audio, RF, digital, and microprocessor electronic circuits found in communications equipment at the component level.
• Security Clearance preferred.
• Must have a valid driver’s license.
• Drug screenings and background checks are part of the hiring process which may also include a Motor Vehicle Record check.

Benefits:

BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.

You’ll also receive:

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance
• Company-Paid Life, Short/Long-Term Disability Insurance
• Paid Holidays
• Generous Paid Time Off
• Matching 401k Plan
• Use of Company Vehicle
• Employee Referral Bonus
• Tuition Reimbursement

BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.