Job Title & Specialty Area: Food Production Manager
Department: Food Services
Location: Dallas, TX
Shift: Full-Time
Job Type: On-Site
Why Children’s Health?
At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.
Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.
Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.
Summary:
The Food Production Manager is responsible for supporting the executive chef and collaborating with all foodservice managers in all aspects of foodservice operations and services. The Production Manager will provide the necessary leadership to ensure that the operations group has the proper operations controls, procedures, people and systems in place to effectively execute daily production schedules. The Production Manager ensures staff follows policies and procedures and supports exceptional foodservice operations. Manages daily department performance and ensures orientation and continued education of departmental staff. Develops and improves services to create opportunities for increased sales/revenue/contribution margins. Implements business practices that align with organizational mission, values and standards. Develops relationships to further expand the business thru professional agencies and community involvement. Maintains a master schedule for staffing, call schedule and peak plans. Supports and promotes the vision, mission, and strategic plans of Children's Health.
Responsibilities:

• Establishes goals and oversees implementation of needs based on customer and business needs
• Assist with the day-to-day kitchen operations of the Nutrition Services Department in a cost-effective manner with the overall objectives of operational excellence executing programs, waste/shrinkage
• Manages daily operations including menu planning, purchasing, ordering, inventory, and food preparation
• Oversees the preparation, portion control, presentation, and safe storage and handling of food
• Ensures food service staff have appropriate equipment, products and resources to perform their job functions to meet patient and customer satisfaction goals
• Assist the executive chef with hiring, directs, coaching, trains, and developing production team members
• Ensures production staff assists in achieving stated customer satisfaction goals
• Complies with regulatory standards, including federal, state, and accrediting agencies
• Participates in/ leads customer satisfaction programs, departmental meetings, and facility-wide Quality Assurance/Performance Improvement programs
• Managing the site in the absence of the executive chef
• Lead a safe and secure environment focused on incident prevention
• Partner closely with distribution centers to ensure that both incoming and outgoing products are well-organized
• Train the team on the proper execution of production and food quality initiatives
• Evaluates menu selections, customer feedback, forecasts, and inventory process daily
• Resolves customer concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate
• Communicates any customer service and operations-related problems/concerns to appropriate personnel, in a timely manner following departmental procedures
• Develops and posts employee schedules according to the department’s policy
• Performs other tasks as may be assigned

WORK EXPERIENCE

• At least 1 year of food production and catering management (Preferred)
• At least 3 years of Experience in food service (Required)
• At least 2 years of Supervisory / leadership experience, preferably in healthcare (Required)
• At least 1 year of Food Service Management System (CBORD) experience (Preferred)

EDUCATION

• High school diploma or equivalent (Required)
• Four-year Bachelor's degree or equivalent experience (Preferred)

LICENSES AND CERTIFICATIONS

• ServSafe® Manager or equivalent certification Upon Hire (Required)
• Food Handlers Certification 30 Days (Required)

JOB PROFILE

• Typically manages professional staff and/or team leaders over multiple teams
• Typical span of control: Administrative 8-10, Clinical 10-13, Support Services 11-13; e.g. Admin: Fin, IT, Legal, HR, Public Affairs; Support Services: EVS, Security, Engineering, Food Services.
• Accountable for the performance and results of a team or multiple teams within own discipline
• Adapts unit plans and priorities to address resource and operational challenges
• Provides guidance, coaching, and feedback to team leaders on effective management techniques
• Makes employment decisions for the team, seeking direction from more senior leaders on more complex situations
• Decisions are guided by policies, procedures, and functional priorities; receives guidance from a higher-level manager on high-impact decisions
• Monitors quality metrics and changes in practice that impact clinical, financial, or operational outcomes and develops action plans to address areas for improvement
• Provides guidance to others as needed for non-routine and/or complex problems/situations
• Monitors and manages a budget for defined area of responsibility

A Place Where You Belong
We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.
Holistic Benefits – How We’ll Care for You:

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement >