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Customer Service Manager
Chick-fil-A Cleveland, OH
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$63k-81k (estimate)
Full Time 5 Days Ago
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Chick-fil-A is Hiring a Customer Service Manager Near Cleveland, OH

Description
Are you looking for a company who cares about you? Do you want to be part of a fun organization, who puts people first?
Then, Chick-fil-A Mayfield is the place for you!
At Chick-fil-A, the management team is in charge of all aspects of shift management and ensuring that each guest has an outstanding experience. We lead the industry with our world renowned customer service training; we encourage and uplift the team to inspire to dream and accomplish goals. We created a culture of care and influence for each other and our communities.
Chick-fil-A of Mayfield is more than an income; it's an opportunity to gain and teach valuable life skills.
Responsibilities include:
  • Ensures that Team Members follow all systems & processes.
  • Responsible for speed of service, accuracy and positive culture
  • Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
  • Monitors team members with dining room, restroom, parking lot and overall facility cleanliness.
  • Must be able to lift up to 50lbs, bend and stand for up to 8 hrs a day
  • Perform any of the tasks above as needed throughout shift.
  • Problem solving with team and guests; consults with management regarding complex issues.
  • Maintains a positive working relationship and treats all employees with honor, dignity and respect while providing them with direction and feedback.
  • Communicates employee performance and policy/procedure violations to management for appropriate handling.
  • Strictly adheres to all Company policies and procedures.
A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:
  • Medical/Dental/Vision Insurance
  • 401K match
  • Pension Plan
  • PTO (Paid time off)
  • Sundays Off!
  • Free Meal Plan
  • Scholarship Opportunities
  • Bonus/Incentive Program
Requirements
  • Previous customer service experience
  • Previous leadership experience an asset
  • Team-oriented
  • Great customer service skills
Company Information
Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf HouseĀ®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.

Job Summary

JOB TYPE

Full Time

SALARY

$63k-81k (estimate)

POST DATE

05/01/2024

EXPIRATION DATE

05/18/2024

WEBSITE

chick-fil-a.com

HEADQUARTERS

ATLANTA, GA

SIZE

50 - 100

FOUNDED

1946

TYPE

Private

CEO

DAN CATHY

REVENUE

$10M - $50M

INDUSTRY

Restaurants & Catering Services

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About Chick-fil-A

Family-owned and operated fast-food giant Chick-Fil-A operates over 2300 units specializing in chicken meals in the U.S. & several other countries.

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The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Manager job description and responsibilities

As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.

02/02/2022: San Antonio, TX

They develop and implement standards effective in sustaining the relationship between an organization and its clients.

02/12/2022: Monterey, CA

Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.

01/27/2022: Muskegon, MI

Customer service managers oversee teams of customer service representatives.

04/16/2022: Clarksville, TN

Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.

02/10/2022: Youngstown, OH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Manager jobs

They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.

02/11/2022: Austin, TX

Customer service managers generally need a bachelor’s degree.

04/15/2022: Manchester, NH

Although certifications are not essential for this position, many customer service managers pursue optional credentials.

03/15/2022: Huntsville, AL

They should know how to set customer service goals, use CRM tools and build teams.

03/13/2022: Kennewick, WA

Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.

04/16/2022: Detroit, MI

Step 3: View the best colleges and universities for Customer Service Manager.

Butler University
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