Are you a problem solver? Do you enjoy bringing innovative solutions to the table? Our team at Chick-fil-A at 7th and Fig aims to be a high performing & engaged team, while offering impeccable services to all we encounter; creating customers that return for more. Our employee promise is to deliver a safe, fun and caring environment where team members are inspired to excel beyond their known potential. If this excites you, we have an amazing opportunity for you at Chick-Fil-A 7th and Fig.

Structure: Reports directly to the Owner/ Operator

Role Description:

This is a full time on-site position expected to be on the operations floor for at least 25 hours a week.

The General Manager oversees the execution of operational strategies and is responsible for a particular area of focus in alignment with the vision of Evans & Co LLC. This position works closely with the Operator and Directors to ensure our vision and core values are the foundation on which we grow the business. This position coaches Area Leads and Team Members by following Pathway procedures and paying special attention to food safety. The General Manager has a well-rounded knowledge of the business in his/her/they area of influence and proactively seeks continued personal and professional growth.

As a leader in the restaurant, you will be responsible for leadership of front counter, catering, and/or food production operations. Identifies, motivates, trains, develops and directs team members to deliver exceptional service and accomplish goals and projects. This position oversees the administrative and operational tasks, including implementation of programs, financial management and analysis, sanitation and safety as well as sets the standards for FOH operating systems and QA standards, hospitality, mentoring and development. This position reports directly with the Owner/ Operator and will leverage their strong communication, hospitality and operational skills. They will be tasked with ensuring we are meeting the requirements necessary to create remarkable experiences. 

2023 Scorecard

OSAT (Overall Satisfaction):>68%

Labor Cost Percentage: <=21%

Food Cost Percentage:<=24%

General Manager responsibilities include:

Food Safety

• Ensure SAFE Daily critical is executed daily (1x/day minimum). 
• Ensure findings from SAFE Daily Critical, Health Inspections, SAFE Evaluations by a third party, and Quality Improvement visits are addressed in a timely manner. This is to help maintain a “Good/Elite” status at all times within the Food Safety Report. 
• Overall Satisfaction: Achieve annual goal measured quarterly

Financial Performance

• Profit %: 11%
• IPO: <=1.5%
• Labor Gap: 
• Food Cost Gap: <5K
• Target Productivity: >$90.00

Organizational Alignment

• Connect monthly 1:1 with the Operator as a trusted advisor and consultant
• Connect with Area Leaders in your area of focus or previously assigned 1:1 once per month
• Connect regularly with operational leadership through twice a month staff meeting

Facilities and Equipment

• Ensure facilities and equipment are in good repair. 
• Oversee cleanliness and organization of restaurant and equipment throughout all dayparts.

Financial Performance

• Steward all resources to maintain profitability while meeting the expectations of hospitality, team member environment, and cleanliness.

Leadership Development

• Serve as a mentor and coach to train leaders within the restaurant to develop operational excellence and success.

Innovation and Waste Management

• Champion and teach lean systems and processes to drive productivity and restaurant efficiency 

Top 3 Role Priorities:

• Effectively coach, train, and develop team members 
• Instill and maintain a positive culture within the workplace 
• Manage core restaurant operations to ensure productivity and profitability 

Core Values:

• Trust, Communication, and Accountability 
• Customer Focused 
• Results Oriented

We are looking for applicants who exhibit the following qualities: 

• Have a passion for organization and attention to detail
• Enthusiastically and optimistically encourage our culture every day
• Combine critical thinking and practical leadership to create a culture of serving
• Effectively coach and give direction
• Have a positive, stress-free attitude in all situations
• Do not gossip and complain and put a stop to the gossip and complaining
• Follow the Fig Focus 4 values 
• Stewardship
• Guard portioning in desserts, fries, and sauce distribution
• Handle equipment properly and make sure all dishes brought back after wash
• Proactivity
• Be proactive to solve problems when & before they arise
• Consistently train a proactive hospitality mindset in team members
• Enthusiasm
• Lead with enthusiasm, it is contagious
• Fight for a culture of enthusiasm in the restaurant at all times
• Excellence
• Do all things with excellence, even when no one is watching
• Ensure the team has this same mindset
• Development
• YOU will always be the lid that holds your team back, so developing yourself will be the best way to develop your team. By taking on this role, you open the opportunity to be sent to Chick-FIl-A corporate as a Corporate Staff Member, LDP Participant or future GM/Operator. 

Value and Appreciate Employees:

• Paid Health, Vision, and Dental Insurance
• Paid sick leave
• 401K plan
• Access to Chick-fil-A scholarships
• Excellent Career Advancement Opportunities
• Closed on Sundays
• Meal stipend
• Fun, energetic work environment