175 Customer Service Technician Jobs in Colorado, CO
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Cherokee Metropolitan District is Hiring a Customer Service Technician Near Colorado, CO
- Answer incoming calls and make some outbound calls
- Receive payments
- Close out accounts
- Process work orders
- Coordinate leak and other District-related appointments
- Process and monitor reservations for park facilities
- Process paperwork for customers
- Permits
- Cut pavement
- Water and sewer inspections
- Disconnect lists
- Title estimates
- Incoming and returned mail
- Paperwork for new accounts
- 100% Documentation in customer accounts
- Permits
- Count cash twice daily
- Troubleshoot customer problems (in person and over the phone)
- Billing, Newsletter and Disconnects stuffing
- Handle streetlight trouble reports
- Knowledge in interpersonal skills such as conflict resolution and public relations. Position interacts with various individuals and groups both within and outside the District staff. Interacts with co-workers or supervisors within a Customer Service capacity. Interpersonal relationships are complex and subject to a high level of conflict and visibility.
- Excellent interpersonal and customer service skills are an absolute requirement for this position.
- Knowledge of computers and processing software such as Word and Excel programs for customer information, employee information or billing operations.
- Ability to perform essential functions of this position.
- Ability to demonstrate excellent problem solving and team building skills.
- May represent the District to the community or other external service organizations.
- Performs other related duties as assigned.
- May be cross trained on other billing and/or cash receipting duties.
- First point of contact for customer-related issues.
- Possible additional District point of contact with SDA, CEBT, Colorado Liability Pool, and Department of Local Government.
- Update and monitor social media and website content
- May be required to respond to and assist with customer service escalated calls during business hours.
- Conduct updates to Cherokee Metropolitan District’s Website and write content and post to social media platforms as assigned.
- The ideal candidate will be self-motivated with an enthusiastic, team-oriented attitude.
- 100% Employee medical, dental and vision coverage (choice of plans)
- 75% Spouse and Dependent medical, dental and vision coverage (choice of plans)
- 457 deferred compensation retirement plan with 8% company contribution, no employee match required
- 30-day vesting
- 13 paid holidays (On-call duties may require work during holidays, with pay)
- Paid vacation and sick leave
- Company vehicle for duty requirements
- Cherokee promotes career development and provides opportunities to grow professionally through development of technical knowledge and skills delivering challenging projects.
Job Summary
Full Time
Utilities
$53k-72k (estimate)
08/04/2023
04/23/2024
cherokeemetro.org
Colorado Springs, CO
25 - 50
Utilities
Related Companies
The job skills required for Customer Service Technician include Customer Service, Problem Solving, Written Communication, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Technician positions, which can be used as a reference in future career path planning. As a Customer Service Technician, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Technician. You can explore the career advancement for a Customer Service Technician below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Technician job description and responsibilities
Consults with customers to establish needs and offer the most appropriate solutions, providing the most gracious and highly professional service with patience, empathy, and the finest care.
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Coordinate with various departments to restore or repair customer service.
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Formulate trouble reports/tickets and/or provide solutions for customer repair problems.
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Customer service representatives typically use a telephone, computer, and other office equipment.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Technician jobs
Have a clear escalation pathway.
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Creating the bond and the trust.
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Have ample self-service options available.
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Define customer service responsibilities.
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Establish continuous communication with other departments.
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Step 3: View the best colleges and universities for Customer Service Technician.
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