Tek Systems is hiring for Hybrid Customer Service Specialist to start in February 2024!

Job Description

Faith based, Christian Organization is looking for Customer Service Specialists to join their Member Support Team:

• This position is customer service, but also has an aspect of sales. This person will be the first point of contact for members or potential members.
• Will answer questions or concerns related to the Medi-Share membership guidelines, general provisions of the program, technical support, monthly share payments, etc.
• Will be taking roughly 50-60 inbound calls per day.
• Make about 5-10 outbound calls to Providers.
• Will be provided a script and during these calls to help current and potential members to start but additional training may be required.
• Will be sending follow up emails/information to potential members to make sure they have all of the information required.
• This job requires a lot of data entry and multi-tasking between two computer screens.
• Need someone who is comfortable reading off a script and having the same conversation throughout the day without any issues.

Work Environment

• Hybrid schedule consisting of 3 days in office and 2 days remote.
• Faith Based, Christian organization.
• Dress code is business casual.

Hours

• Must be willing/able to work any 8 hour shift between 6 am - 7 pm MDT, Monday-Friday
• Need to be flexible working ANY hours between those hours
• Full time 40 hours a week
• Can only miss 16 hours of time during first 9 weeks of training or will be grounds for termination. Ideally no time off within the first 90 days

Required Skills & Qualifications

• At least 2 years of recent customer service/call center experience
• Strong job tenure in past positions
• Strong multi-tasking skills and experience multi-tasking in past positions
• Ability to work off of multiple computer screens and navigate through multiple systems
• Ability to work full time, within the required hours
• Must have strong internet connection to work from home, with wired connection
• Type 30 WPM
• Strong internet (10 Mbps or more for Download and Upload, less than 100 Ping)
• Bi-lingual (Spanish Speaking) is a plus, but not required

Thank you for your time and please apply directly with an updated resume!

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.