Starting Wage: $14.00

Who is Goodwill Industries of the Greater Chattanooga Area?

Since 1923, Goodwill Industries of the Greater Chattanooga Area helps people transform potential into opportunity! With 17 store locations and a service territory of 23 counties in two states, our timeless social enterprise is a win, win, win for all.

• Individuals with barriers to employment get help securing meaningful jobs.
• Donors see a social return for their donations - helping people secure work and keeping unwanted items out of landfills.
• Shoppers get great prices on the goods they want, and in the process, give a hand up to people in their community.

How do we accomplish our mission? We provide education and career services as well as on the job training to persons with barriers to employment such as multi-generational poverty, history of incarceration, limited education, and no work experience.

Why should you join Chattanooga Goodwill?

• Friendly work environment with co-workers who appreciate working with each other.
• Employee discount.
• 401K and Roth retirement plans with matching contribution after eligibility.
• Skills and development opportunities.
• For Full-time employees:
  • Dental and vision insurance - Company Paid for employee.
  • Basic life insurance 1.5 times salary, Company Paid for employee.
  • Primary Care through TextCare- Company Paid for household.
  • Voluntary Benefits such as Term life Insurance, Disability Insurances, and ID Theft
  • Medical Insurance and Health Savings Account
  • Generous Paid Time Off (PTO) program; Potential of up to three weeks during the first year

What will a Front Desk Receptionistdo?

• Through words and actions support Chattanooga Goodwill’s Mission, Vision, and Values; furthermore, actions and decisions will align with organizational guiding principles.
• Maintain agency, employee, and participants confidentiality. Violation of confidentiality may be cause for termination.
• Punctual and dependable attendance.

Greeting and welcoming:

• Greet visitors, vendors, clients, and employees with a friendly, welcoming, and professional demeanor, ensuring a positive first impression.
• Maintain security by following check-in/check-out procedures. Maintaining a logbook for check in/check out and issuing visitor and vendor badges. Notifying appropriate recipient of visitors’ arrival.
• Answer incoming calls promptly and professionally, directing calls to appropriate recipient or department.
• Providing excellent customer service and maintaining a professional and friendly tone in all interactions.
• Maintain a neat and organized reception area, creating a professional and inviting space.

Administrative Support:

• Opening and closing of the front reception area.
• Manage incoming and outgoing mail. Maintain and log all incoming packages and notify appropriate recipients of packages.
• Provide clerical and administrative support for various departments to include printing, copying, mailers, etc., as directed.
• Support New Hire Orientation (NHO) as/when directed.
• Assist in the setup and cleanup of conference rooms for meetings as required.
• Maintain and approve calendar requests, ensuring efficient use of time slots.
• Maintain car check out process ensuring all policies, procedures, and guidelines have been followed. Maintain calendar requests for reserving a vehicle, as well as check out/check in logbook. Notify supervisor if any car issues are reported. Ensure all keys are locked up when not in use.
• Maintain employee directory, ensuring contact info is up to date.
• Maintain regular attendance and punctuality to ensure that the front desk is operating in an efficient manner.
• Perform other duties as assigned.

Key Knowledge and Experience:

• High School Diploma, GED, or equivalent preferred.
• At least one year of related work experience preferred.
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills.
• Computer proficiency in Microsoft Office.

What does it mean to be a member of the Chattanooga Goodwill organization?

• You’ll have the satisfaction of knowing that your work is making a difference in your community. In addition to strengthening our community and families by promoting independence and dignity for the people who need it most, you’ll be helping us care for the earth. Last year our Goodwill diverted more than 8 million pounds of material from local landfills through sales and salvage.
• Our vision is a community where every person, regardless of ability, situation, or background, can achieve their greatest potential.
• Revenue from our retail stores help fund our workforce development and community services programs, which means our employees are direct contributors to changing lives!

How do we do this?

• We value and respect the inherent dignity and worth of people.
• We value truth, set high standards, and keep our promises.
• Continuous Improvement.
• Teamwork.
• We respect open and honest communication.
• We value a culture of innovation, learning, and development through social enterprise.
• We honor the resources entrusted to us with responsibility and care.

We invite you to apply to become a part of our friendly, hardworking, and caring group of dedicated employees.

• We are an equal opportunity employer, and all qualified applicants and internal transfers will receive consideration without regard to race (including hairstyle/texture), color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law.