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39 Front Desk Agent Jobs in Chattanooga, TN

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TownePlace Suites Chattanooga
Chattanooga, TN | Full Time
7 Months Ago
Center for Sports Medicine & Orthopaedics
Chattanooga, TN | Full Time
$59k-78k (estimate)
6 Days Ago
The Del Monte Lodge
Chattanooga, TN | Full Time
$21k-28k (estimate)
1 Day Ago
Stay Express Inn Chattanooga
Chattanooga, TN | Full Time
$25k-33k (estimate)
4 Days Ago
The Chattanoogan Hotel (Curio by Hilton)
Chattanooga, TN | Full Time
$24k-32k (estimate)
1 Month Ago
Aimbridge Hospitality
Chattanooga, TN | Full Time
$26k-34k (estimate)
9 Months Ago
Residence Inn Chattanooga
Chattanooga, TN | Full Time
$26k-34k (estimate)
1 Month Ago
The Chattanoogan Hotel (Curio by Hilton)
Chattanooga, TN | Part Time
$24k-32k (estimate)
3 Months Ago
SynergenX
Chattanooga, TN | Full Time
$32k-38k (estimate)
1 Day Ago
GoDog Founder Campuses
Chattanooga, TN | Full Time
$30k-37k (estimate)
2 Weeks Ago
TownePlace Suites Chattanooga
Chattanooga, TN | Full Time
$35k-50k (estimate)
3 Months Ago
DEFOOR HOSPITALITY GROUP LLC
Chattanooga, TN | Full Time
$25k-33k (estimate)
Just Posted
Workout Anytime
Chattanooga, TN | Full Time
$30k-40k (estimate)
3 Days Ago
Workout Anytime
Chattanooga, TN | Full Time
$55k-73k (estimate)
3 Days Ago
Bryn Medical
Chattanooga, TN | Full Time
$76k-120k (estimate)
2 Weeks Ago
Moxy Chattanooga Downtown
Chattanooga, TN | Full Time
$21k-28k (estimate)
3 Weeks Ago
YMCA
Chattanooga, TN | Full Time
$29k-40k (estimate)
3 Weeks Ago
Red Roof Inns
Chattanooga, TN | Full Time
$25k-33k (estimate)
3 Weeks Ago
Aimbridge Hospitality
Chattanooga, TN | Full Time
$29k-40k (estimate)
1 Month Ago
Invest Africa
Chattanooga, TN | Full Time
$25k-33k (estimate)
1 Month Ago
Chattanooga Goodwill Industries
Chattanooga, TN | Full Time
$29k-36k (estimate)
2 Months Ago
Residence Inn Chattanooga
Chattanooga, TN | Full Time
$30k-41k (estimate)
2 Months Ago
DelMonte Hotel Group
Chattanooga, TN | Full Time
$21k-28k (estimate)
5 Months Ago
EN Management
Chattanooga, TN | Full Time
$25k-33k (estimate)
5 Months Ago
Workout Anytime East Ridge
Chattanooga, TN | Part Time
$30k-40k (estimate)
9 Months Ago
Erlanger Express Care
Chattanooga, TN | Full Time
$25k-33k (estimate)
11 Months Ago
Staybridge Suites at Hamilton Place
Chattanooga, TN | Part Time | Full Time
$25k-33k (estimate)
Just Posted
The Joint Chiropractic
Chattanooga, TN | Full Time
$82k-130k (estimate)
2 Weeks Ago
Dr. Cheryl Aldridge
Chattanooga, TN | Full Time
$30k-38k (estimate)
3 Weeks Ago
Front Desk Agent
Full Time 7 Months Ago
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TownePlace Suites Chattanooga is Hiring a Front Desk Agent Near Chattanooga, TN

Job Summary

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities

QUALIFICATIONS:

  • High School diploma or equivalent required; College course work in related field helpful. 
  • Experience in a hotel or a related field preferred. 
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. 
  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers. 
  • Must be able to convey information and ideas clearly. 
  • Must be able to evaluate and select among alternative courses of action quickly and accurately. 
  • Must work well in stressful high pressure situations. 
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. 
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. 
  • Must be able to work with and understand financial information and data and basic arithmetic functions. 
  • Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing 
  • Ability to read comprehend and write simple instructions and/or short correspondence and memos 
  • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations 
  • An operational knowledge of Microsoft Office suite 
  • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays 
  • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc) 
  • Ability to participate in the creation of an enjoyable work environment 

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants transportation entertainment etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
  • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
  • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Property Details

 Our I-75 hotel has everything travelers need for a comfortable and productive visit. All of our hotel suites feature a fully equipped kitchen, with sleeping and working areas. Guests can spread out in our spacious suites, perfect for groups or families. They can wake up every morning to a free breakfast buffet, featuring a choice of healthy and tasty options. Complimentary wireless Internet throughout the hotel makes it easy to stay connected. We also offer 24-hour access to our fitness center and business center, as well as an indoor pool. Located less than 1 mile from the hotel, guests enjoy Hamilton Place Mall in Chattanooga, TN, with its premium shopping and dining choices. Our hotel is also close to the Tennessee Aquarium and Lookout Mountain, and provides easy access to I-75 and I-24.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

Job Summary

JOB TYPE

Full Time

POST DATE

08/24/2022

EXPIRATION DATE

12/27/2023

Show more

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The job skills required for Front Desk Agent include Customer Service, Guest Service, Scheduling, Problem Solving, Microsoft Office, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.

Aimbridge Hospitality
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If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Desk Agent job description and responsibilities

When guests are ready to depart, the front desk agent generates their final bills and checks them out.

12/11/2021: Atlanta, GA

A Front Desk Agent ensures customers receive the best service possible from the property.

02/10/2022: Fayetteville, AR

Some front desk agents served a hotel associate apprenticeship.

01/05/2022: Albany, GA

The front desk agent can check different guest queries, they can check different problems and various complaints.

12/01/2021: Richmond, VA

The front desk agent can also post charges towards a guest account.

01/11/2022: Cleveland, OH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Desk Agent jobs

Check for sold-out dates before promising availability.

12/09/2021: Johnstown, PA

Desk Clerks typically study at similar levels compared with Front Desk Agents.

02/05/2022: Portland, ME

Make checklists and to-do lists.

11/30/2021: Saint Paul, MN

Seek Out Hospitality Skills Training Opportunities.

01/27/2022: Pensacola, FL

Finally, Add A Summary Or Objective Statement.

01/17/2022: Fort Worth, TX

Step 3: View the best colleges and universities for Front Desk Agent.

Calvin University
Colby-Sawyer College
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University of South Carolina--Upstate
New York University
CUNY--Queens College
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