SPA FRONT RECEPTIONIST

REFINEDLOOKS SPA

JOB DESCRIPTION

JOB TITLE: Spa Front Receptionist

GENERAL SUMMARY OF DUTIES: Greets patients graciously and efficiently, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff.

SUPERVISION RECEIVED: Reports to Spa Manager.

TYPICAL PHYSICAL DEMANDS: Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier, facsimile and other office equipment as necessary. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to work in an environment that may be stressful.

TYPICAL WORKING CONDITIONS: Work is performed in reception area. Involves frequent contact with patients. Work may be stressful at times. Interaction with others is constant and interruptive. Contact involves dealing with post-treatment patients whom may have additional questions, further appointments, etc.

EXAMPLE OF DUTIES: (This list may not include all of the duties assigned.)

Greets patients and visitors in a prompt, courteous, and helpful manner.

Checks in patients, verifies and updates necessary information in the medical record. Assists patients with ambulatory difficulties.

Schedules and /or cancels office visits following office scheduling protocol.

Helps answer multi-line phone system, screening calls, taking messages, and providing information.

Maintains a legible telephone message log for reference purposes.

Maintain skincare inventory, and support product sales.

Maintains a professional office environment sufficient to promote a positive public image for the practice.

This includes routinely checking that reception area is arranged nicely, current magazines are available, light bulbs are replaced and trash is picked up.

Receives deliveries, obtains appropriate signatures in the log and directs deliveries to appropriate area.

Applies knowledge of practice to answer questions and promote practice.

Attends seminars / meetings / trainings as required.

PERFORMANCE REQUIREMENTS:

Knowledge of business office procedures.

Knowledge of grammar, spelling, and punctuation to type patient information.

Skill in operating a computer and photocopy machine.

Skill in greeting patients and answering the telephone in a pleasant and helpful manner.

Ability to speak clearly and concisely.

Ability to read, understand, and follow oral and written instruction.

Knowledge of spa treatments, and skincare.

Ability to establish and maintain effective working relationships with patients, employees, and the public.

EXPERIENCE, EDUCATION AND CERTIFICATION:

Must possess high school education.

Knowledge of medical terminology desirable.

Computer or typing experience desirable.

Prefer two years work experience, preferably in a medical office or spa setting.

This job description is presented as a guideline for duties that are usually encountered in this position. There may be occasions when this position will be asked to assist in other areas.

This job description must comply with all rules and regulations set forth in The Plastic Surgery Group, PC Compliance Plan Code of Conduct Manual regarding compliance with Federal and State funded health care programs.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person