Medical Office Front Desk Receptionist

• Monday –Friday Must have availability from 7:30am to 5:00pm depends on location working for that day.
• Promptly and professionally answer telephone calls as needed. Route calls appropriately, offering voice mail, paging, or redirection of calls as needed.
• Explain financial requirements to the patients or responsible parties and collect co-pays/coinsurance/deductible as required.
• Understands and follows through with the standard daily cash box processes.
• Schedules appointments for patient either by phone when they call in or in person after an office visit.
• Maintain scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
• Ensure that updates (e.g., cancellations or additions) are input daily into appointment book within the practice management software.
• Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Communicates in a professional manner as needed with the physicians.
• Process incoming and outgoing mail; sort and distribute mail timely and accurately.
• Support all other front desk staff including Lyerly, Glenwood, Ooltewah and Cleveland.
• This position will float to the different office when needed to cover employee absences.
• Minimum of 2 yr. experience with medical front desk experience.
• Must be able to work independently with little or no supervision.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Uniform allowance
• Vision insurance

Healthcare setting:

• Private practice

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 3 years (Preferred)
• Computer Skills: 3 years (Preferred)
• medical office: 3 years (Preferred)

Ability to Relocate:

• Chattanooga, TN 37404: Relocate before starting work (Required)

Work Location: In person