26 Front Desk Agent Jobs in Chattanooga, TN
The Chattanoogan Hotel (Curio by Hilton) is Hiring a Front Desk Agent Near Chattanooga, TN
We are currently recruiting for a Front Desk Agent to join our team!
Guest Service / Front Desk Agent responsibilities include completing all activities listed in Front Desk checklist, performing various marketing duties (upselling) to generate additional revenue, providing optimum service and satisfaction to hotel/restaurant guests and visitors; showing individual performance effectiveness, and following proper security & liability measures to protect the assets of the hotel and the Company.
ESSENTIAL FUNCTIONS:
- Maintain professional dress and conduct at all times.
- Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action. Follow Brand standards including brand loyalty programs.
- Provide information about our hotel, available rooms, rates and amenities
- Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible.
- Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate. Close out guest accounts at time of check out.
- Inform customers about payment methods and verify that I.D. and payments method match
- Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance assigned cash bank. Accept and record vouchers, and other forms of payment. Process payments per established procedures.
- Maintain cash bank per policy guidelines. Comply with all accounting procedures.
- Consistently adhere to uniform, grooming and appearance standards.
- Maintain effective communication with all hotel departments. Stay aware of issues relating to hotel operations. Apprise management of any concerns or suggestions
- Communicate with hotel housekeeping staff to ensure all rooms are available to check into by check-in time in addition to all departures being gone by check-out time
- Confirm group reservations and arrange personalized experiences for guests and event attendees such as wedding guests etc.
- Maintain knowledge of standards and company policies
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.
- Understand and operate front office telephone and computer systems.
- Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage.
- Respond to guest complaints in a timely and professional manner. Apprise management of all guest complaints/problems; including those that have been resolved.
- Must be able to work flexible work hours/schedule.
- Performs other duties and responsibilities as requested.
- Previous experience as a hotel Front Desk Agent preferred
- Must have excellent communication and organizational skills
- Must have the ability to understand, read, write and speak English and communicate with guests and Team Members of other departments
- Must be familiar with a computer and be able to type using a computer keyboard
- Must be familiar with operation of office equipment such as: copier, printer, facsimile machine, telephone etc.
- Ability to apply commonsense understanding to carry out instructions given
- Ability to comply in standardized situations with only occasional or no variables
- Ability to work flexible shifts
- Must have excellent customer service skills
- Must be able to work without constant supervision
- While performing the duties of this job, the employee will be required to stand for long periods of time; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, talk and hear.
- May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
- Must be capable of effectively using close vision, distance vision, and color vision.
- Able to operate in mentally and physically stressful situations
- High school education or equivalent is required. Some college preferred.
- Preferred six (6) months related experience in hotels or customer service training
- Must be able to work in team environment
Job Summary
Full Time
$24k-32k (estimate)
02/13/2023
06/01/2024
The job skills required for Front Desk Agent include Customer Service, Front Office, Credit Card, Accounting, Payment Method, Travel Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.
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