Job Title: Enrollment Specialist

Reports To: Enrollment Specialist Team Leader

Job Summary:

Under supervision of the Enrollment Specialist Team Leader, refers, enrolls, and/or assists customers in obtaining appropriate local- or state-funded healthcare coverage. Performs enrollment duties including submitting, tracking, and troubleshooting State or CFGC program applications.

Essential Job Duties and Responsibilities:

1. Professional, Patient, and People-First Attitude. All interactions will be customer service oriented. This includes verbal, email, text, or written communications.
2. Serve as CFGC contact for individuals seeking financial assistance.
3. Interview applicants in a professional and courteous manner, to obtain appropriate demographic and household information needed in order to screen clients for appropriate healthcare coverage program.
4. Accurately enter client data, and collect, verify, and scan appropriate documents according to CFGC Policy Procedure and/or processes.
5. Review and verify documentation for eligibility according to program requirements. Track enrollment and troubleshoot State program applications as assigned.
6. Inform and educate clients on program benefits, in person, over the phone, or through email.
7. Adding, subtracting, multiplying, or dividing quickly and correctly, and to understand and organize a problem and then to select a mathematical method or formula to solve the problem.
8. Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
9. Work effectively with individuals from diverse backgrounds.
10. Administrative and clerical procedures and systems, such as word processing and data base systems, and other office procedures and terminology.
11. Knowing how to find information, and identifying essential information.
12. Communicating effectively in speaking and writing as indicated by the needs of the audience.
13. Efficiently shift back and forth between two or more activities or sources of information.
14. Communicate information and ideas in speaking and writing to the clear understanding of others.

Job Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school Diploma or equivalency required. Three years of clerical experience in a medical office setting strongly preferred.

Technical/Computer Skills:

Skilled in operating various medical record software and hardware, word-processing, and database software programs; minimum of 50 WPM preferred.

Core Competencies:

1. Ability to learn and appropriately apply basic medical terminologies and techniques taught and used on the job.
2. Strong written and verbal communication skills.

1. Keyboard proficiency (approximately 50 words/minute).
2. Ability to operate a personal computer and related software applications.
3. Strong attention to detail.
4. Ability to multitask and accept Director of Revenue Cycle Management or Team Leader prioritization of job duties.
5. Ability to problem solve under pressure.
6. Ability to communicate and interact professionally with others.
7. Understanding of and commitment to appropriate protection of confidential patient information.

Physical Requirements:

1. Ability to view computer monitors with close vision, color vision, depth perception, and ability to adjust your focus with good hand-eye coordination.

1. Ability to operate a computer and/or laptop through proficient typing, clicking, and viewing a monitor for extended periods.

1. Employee must be able to sit up to 90% of the time.
2. Employee must be able to stand, walk, and climb stairs (up to 10% of the time)(if an elevator is unavailable.)
3. Must be able to frequently (up to 60% of the time) listen and speak clearly in person and via telephone.

Other Work Requirements:

• Expected Hours of work – Full Time. Monday through Friday 08:00 AM to 05:00 PM.
• Work location will be Harry Hines or Waxahachie Clinic in office.

The job duties listed in this job description may not be inclusive of all requirements of this position. Other duties may be assigned based on management discretion.