As an Enrollment Operations Specialist, you will support the AutoPay product, which is integral to the success of Take Command. One of your primary duties will be to ensure the data integrity of AutoPay clients, particularly through resolving failed payments and premium discrepancies.

To support data integrity, you should be comfortable synthesizing large sets of data and articulating actions needed. You will have excellent problem-solving skills and a great deal of tenacity. You should enjoy working with numbers and people alike. 

Overall, we are looking for someone who is excited to collaborate with the AutoPay team to ensure the success of the AutoPay product.

In this role you will: 

• Help maintain day-to-day operations of the Take Command Autopay product
• Identify, investigate and address payment discrepancies and failed payments 
• Work directly with carriers to process missing payments
• Design a process to address missing payments and payment inconsistencies at scale with designated carriers
• Organize and maintain the data integrity and history for AutoPay client transactions
• Organize large amounts of Autopay data for analysis
• Support Expanded AutoPay functionality 
• Assist in management of AutoPay pipeline for triaging & escalating, ensure that SLAs are adhered to
• Identify opportunities for innovation and scale
• Develop cross-functional relationships with various teams to help provide education on AutoPay features
• Function as a subject matter expert for AutoPay 
• Support the management of the contingent workforce

You might be a great fit if you can: 

• Easily navigate between multiple software platforms while paying close attention to detail
• Work with and understand complex data sets within Excel 
• Think creatively about operational solutions
• Demonstrate willingness to continuously learn 
• Strong organizational skills 
• A proactive approach 
• Analytical and problem-solving strengths 
• Utilize data to effectively delegate tasks

Compensation: $50,000 - $57,000 plus a potential 5% bonus