Worldwide Express is Hiring a Carrier Billing Specialist III Near Dallas, TX
PURPOSE The Carrier Billing Specialist III will be responsible for processing, researching, and auditing carrier and customer invoices using our proprietary accounting software. This individual is responsible for ensuring all daily required tasks are completed in accordance with dept policy and procedure guidelines as well as any additional customer-specific SOPs. Additionally, the Carrier Billing Specialist III will assist with customer rejected invoices, general ledger coding, and customer and carrier system rule creation. This individual will also conduct regular reporting using Microsoft Excel to assess the unbilled invoices for a customer’s account. ESSENTIAL DUTIES & RESPONSIBILITIES
Process invoices within Carrier Payment queues
Coordinate internally with team members and interdepartmentally to meet/exceed departmental requirements
Communicate with internal staff, operations managers, and external carriers to ensure proper invoice resolution
Investigate problems applicable to potential system issues and report to management
Provide phone support to operations, customers, and carriers
Assist with addressing standard requests submitted to the department email
Identify and incorporate opportunities for process improvement
Manages departmental reporting and audits
Helps lead calls and communications with outside vendors to resolve issues as they arise
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
Excellent verbal and written communication skills
Proficient in Microsoft Office
Problem-solving skills
Detail oriented
Organizational skills
Customer service skills
Familiar with standard concepts, practices, and procedures within logistics industry preferred
QUALIFICATIONS:
High School Diploma or Equivalent
1 years of work-related experience
PHYSICAL DEMANDS & WORK ENVIRONMENT Work Environment: Job is typically performed in a general office environment or remote. Physical Requirements NP Not Present O Occasional (Up to 25% of time) F Frequent (26%-74% of time) C Constant (75% or more of time)