Position: Program Manager

Reports To: Co-Directors

Status: Exempt

Type: Full-Time

Summary: Plans, develops, oversees, and directs the daily functions of assigned Workforce programs such as WIOA Delegate Agency Adult and Youth programs in the Little Village Center and Satellite Offices. Special projects such as Ford Driving Dreams Grants or other initiatives. Responsibilities include personnel management; program planning, development, and implementation; budget administration; and ensuring program goals and objectives are met for assigned programs.

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• Adheres to the Mission of SER
• Coordinates the day-to-day operations of assigned SER’s youth and adult program.
• Supervises, trains, assigns work, evaluates employee performance, and handles employee relations issues, hires, and discipline actions of assigned program personnel
• Develops and implements departmental standards, systems, policies, and procedures; develops process improvements as needed
• Provide case management oversight of physical and virtual files regarding required documentation such as eligibility, intake paperwork, and service delivery.
• Review program files for compliance and accuracy, including data entered into the case management system.
• Maintains an up to date record keeping system that supports adherence to standards as required by program funding sources and SER
• Ensures program goals and objectives are met as specified by funding sources and SER.
• Reports to Co-Directors on program progress and matters of concern; implements corrective plans of action
• Assumes the lead role in program planning, development, and implementation of assigned programs.
• Participates in the coordination and preparation of proposals for grant funding.
• Participates and coordinates with other SER youth and adult programs to ensure consistency
• Administers and monitors budgets of assigned SER programs. Oversees preparation and submission of reports and documentation, as funding sources and SER require.
• Establishes and cultivates business relationships with funding partners, community agencies, corporations, educational institutions, and other groups to promote and gather support for SER programs and strategically plans for future expansions.
• Seeks funding to support existing programs and establish new ones and works with Co-Directors on strategic planning for the growth of programs and organization
• Assumes other duties as assigned

REQUIRED QUALIFICATIONS

• Minimum 5 years working with workforce programs; which focus on employment, disenfranchised youth, education, work-based learning, career planning, or preparation
• Graduation from an accredited university /college with major course work in social work, education, or related field/ or relevant experience
• Personal transportation and willingness to travel
• Excellent communication skills; written and oral, along with excellent organizational skills
• Proficient in computer applications; including excel
• Willingness to work flexible hours
• Prior supervisory experience

DESIRED QUALIFICATIONS :

• Master’s degree from an accredited four-year college or university with major course work in social work, education, or related field required.
• Experience in grant writing and preparation of proposals for government funding sources
• Knowledge of youth programs dealing with youth with juvenile backgrounds, gang affiliations
• Knowledge of community resources; case management principles, objectives, standards, methods; and program policies and procedures.
• Bilingual/bicultural (Spanish) preferred.