Job Title: Business Service Representative

Reports to: Program Manager

Position Classification: Non-Exempt

Primary Objective: Responsible for case management, conducting career management activities and provide supportive services to eligible customers in the WIOA Programs and special projects. Evaluate applicant abilities, qualifications, and skill enhancements needs. Engage with employer and customers to determine talent need, and refer appropriate applicants and candidates for job openings or work-based learning opportunities.

Essential Job Functions

• Provide Exceptional Customer Service to customers and employers.
• Exceed individual performance goals and team goals.
• Assist job seekers in exploring career opportunities; including informing them of job opportunities, and related job details.
• Assist job seekers with completion of employment applications, resume development, improve interviewing skills, internet-based job searches, accessing labor market information, and employment & training opportunities and other types of employment services.
• Organize and facilitate the use of resources including text materials, videos, computer software and community information related to employment & training.
• Conduct workshops/job clubs with job seekers to discuss how to conduct a quality job search, complete applications, time management, how to dress and act at an interview, learn soft skills, and other job readiness topics.
• Coordinate and/or organize hiring events at employer’s place of business or host in house.
• Attend community events and resource fairs to promote SER/WIOA and Special Projects program services to recruit eligible candidates.
• Develop a working knowledge of available resources, including internet sites, to assist job seekers in identifying employment opportunities.
• Refer eligible job seekers to partner employers and/or direct employer referral.
• Maintain participant records/case files to document participants’ progress.
• Track the number and type of employment & training activities completed with job seeker.
• Use computer to input information and maintain case reporting on various automated reporting systems used by SER and Career Connect.
• Possess a comprehensive understanding of economic development initiative and governmental services.
• Act as a business resource to the customer and provide ‘industry expert,’ executive-level consultative services.
• Analyze activities and trends, and understanding industry terminology and concepts.
• Recognize and assess applicant skill levels.
• Refer applicants for specific skills assessments and evaluate the qualifications and assessment results.
• Work with the resources available on the sector-base team to assist jobseekers with presenting a positive image.
• Contact potential applicants to inform them of employment opportunities, selection criteria, job fit and application details.
• Refer client to internal and external community services or resources.
• Understand all program and funding sources available to customers so that the use of resources is maximized via dual enrollment where appropriate.
• Have a complete working knowledge of WIOA legislation and the local policies that relate to program outcomes.
• Assist in publicizing job openings, to include addressing civic and social groups, and disseminate information concerning possible job openings and career opportunities.
• Maintain records concerning job openings and position descriptions.
• Interview, evaluate and rate individual job seekers on the following; work history, training, education, current job skills, and the validity of such information.
• Establish and maintain relationships with hiring managers to stay abreast of current and future hiring and business needs.
• Maintain current knowledge of Equal Employment Opportunity (EEO) and Affirmative Action guidelines, and laws such as the American with Disabilities Act (ADA).
• Attend “Passport to Success” trainings and facilitate “Passport to Success” workshops in person and/or online to program participants.
• Perform all other business and community service duties as assigned by Program Manager.

Other Job Duties: This job description is not intended to be all-inclusive. Therefore, the employee may be requested to perform other reasonable related duties as assigned by the Program Manager. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that the job description does not constitute a written or implied contract of employment. It is also understood that the company reserves the right to change work schedules as required, including overtime with or without prior notice.

Qualifications: Associate Degree in related field or study, or equivalent work experience is required.

Experience: A minimum of three years experience in a field related to workforce development is strongly preferred.

Skills/Abilities: Excellent interpersonal skills. Strong computer proficiency to include: experience with databases, Excel, Word Access, Internet, E-mail, and other Microsoft programs. Be career oriented and work independently as well as part of a team. Proven ability in providing services in a business-to business environment. Utilize various online and screening/assessment tools to identify and qualify candidates.

Must have a vehicle, a valid driver’s license, and adequate auto liability insurance. Must be able to travel as needed