As one of the Top 100 Places to Work in Chicago according to the Chicago Tribune for the past nine consecutive years, Mercy Home prides itself on prioritizing the growth and well-being of our team. We provide comprehensive training as well as ongoing professional development opportunities throughout your time here.

If you're passionate, driven, and dedicated to making the world a better place, then we want you on our team. The committed workers at Mercy Home provide healing, guidance, and opportunity to young men and women in need. 

How You’ll Make an Impact:

Dedicated to embracing the values and vision of our Agency, this role involves passionately implementing policies and philosophies. As a Program Manager, you will play a vital role in cultivating a therapeutic safe space for at-risk youth, overseeing the residential program's atmosphere, providing support, training, and performance management for your team. Join us in making a positive impact every day!

In this Role, you will:

· Be responsible for the implementation of each Youth's Individual Treatment Plan.

· Be actively involved in all aspects of case management within the Program.

· Assess and implement Mercy Model programming with assigned young adults. Including, but not limited to: Strengths Discovery, goal setting, problem solving, in-vivo mentoring and skills coaching.

· Coordinate with treatment team to identify roles in young adult’s future planning, and include any other

necessary key players (family, mentors, etc.) to support youth in vocational and educational planning while at Mercy Home and once they leave the agency.

· Develop, implement, manage, and monitor all operational, administrative, and programmatic processes and activities related to post-secondary education and vocational planning for young adults in Kelly Home.

· Develop and implement a comprehensive job readiness curriculum covering resume building, interview skills, workplace etiquette, and job search strategies.

· Establish partnerships with local employers, vocational training programs, and educational institutions to create a network of opportunities for youth in program.

· Be responsible for the career and post-high school educational assessment of young adults and the case plan related to their individual needs for career and post-secondary planning, exploring these realms in the community as needed.

· Ensure education, employment and treatment goals are managed for each Youth.

· Supervise Staff and Youth.

· Assess Youth's placement and duration of stay in Mercy Home for Boys and Girls.

· Be responsible for (or accessible to advise on) the use of de-escalation and behavior management techniques as outlined in CPI protocol.

· Participate in all meetings essential to job.

· Provide regular supervision to direct reports. Offer support and feedback, conduct performance evaluations, and use progressive discipline when necessary.

· Co-Facilitate weekly team meetings and program retreats

· Conduct overnight walkthroughs as assigned.

· Facilitate treatment planning with outside agencies as required by youths’ treatment needs

· Participate in Admissions staffings

· Ensure cleanliness of program.

· Participate in the hiring, training and evaluations of the Staff for their program.

· Promote overall mission, value and goals of the Agency.

· Be responsible for the day-to-day budget of the program.

· Support the Continuous Quality Improvement process by leading projects within the program, as well as attending quarterly Youth Programs QI meetings.

· Be on call to Program as scheduled.

· Ability to be flexible with schedule to attend agency events and meet the needs of program.

· Employ all aspects of de-escalation and behavior management techniques as outlined in CPI protocol.

· Learn, align with, and execute the treatment philosophies, modalities and practices of the Agency

What we need from you:

· Master’s Degree in psychology, social work, counseling or related field, or bachelor’s degree with at least 3 years of experience in a Mercy Home direct care position.

· Experience managing individuals and teams.

· Ability to work a minimum of two nights per week, until at least 9:00 p.m. On-call Monday- Friday and rotating weekends.

· Ability to work in an interdisciplinary team approach model.

· Experience in residential treatment.

· Ability to implement policies and procedures.

· Possess a valid Illinois driver’s license, ability to drive a van, maintain a clear driving record, and retain driving approval through the Department of Children and Family Services.

· Regular and predictable attendance.

· Ability to work both independently and as an active team member.

· Excellent interpersonal, oral, and written communication skills.

· Demonstrated commitment to diversity, equity and inclusion. Must exhibit an appreciation and respect for a diverse work environment, inclusive of youth, families, and co-workers from many social, economic, cultural, racial and ethnic backgrounds.

· Ability to maintain professional demeanor while exercising judgment and discretion in work.

· Ability to follow oral and written instructions.

· Ability to read and interpret documents such as operating and maintenance instructions, procedure manuals, and professional journals. Ability to write reports and correspondence.

· Proficiency in Microsoft Word and Excel, as well as the ability to become proficient in other software packages and programs.

· Ability to maintain confidentiality.

· Ability to attend required Agency trainings (including CPR/ First Aid and Crisis Prevention Institute Training) and maintain necessary training compliance. Flexibility to attend daytime trainings or sessions outside of regularly scheduled hours.

· Promote, support and role model the use of Crisis Prevention Institute (CPI) theory and practice for all co-workers in de-escalating situations.

· Ability to provide support, professional development and ongoing feedback to team members.

· Commitment to the mission, values, and goals of the Agency.

Basics Information / Schedule Details

This job is a full-time position (40 hours per week). Monday-Friday, 3 days 9am-5:30pm; 2 late days 12:30pm-9pm; flexibility to adjust schedule to meet program needs, including crisis management; be on-call, and weekends as needed.

Location is West Loop (boys) campus 1140 W. Jackson Blvd Chicago, IL 60607

Why You Will Love Working Here:

At Mercy Home, our commitment to providing the best care for the Youth we serve extends to ensuring our team receives top-of-the-line training and professional development. 

We are a Top Workplace as awarded by the Chicago Tribune.

Benefits include:

Mercy Home provides a competitive benefits package in addition to compensation. Eligible employees will have access to PTO, healthcare coverage (including medical, dental, and vision), 403(b) retirement savings plan with matching contributions, complimentary parking and lunch, student loan debt counseling, and tuition reimbursement up to $3,500 per year.

Mercy Home for Boys & Girls is an Equal Opportunity Employer and is committed to Inclusion and Diversity

Visit us at www.mercyhome.org/jobs