Case Manager

Title: Case Manager

Description: This role within the Medical Case Management team at Central Outreach Wellness Center requires an individual to be patient-centered and culturally competent while working with a diverse patient population within our LGBTQ health center. Their primary role is to navigate clients through the processes that connect them to the medical benefits, rehab services and housing services available to them.

Services we Provide:

• Resources for connecting patients to insurance including MAWD, SBPB, Compass, Gilead, SNAP, Medicaid, etc.
• Housing resources for people with a steady income.
• Connecting patients to Rehab if they are ready to go to ASAP. If not, we connect them to Resolve
• Connect patients to outside resources for emergency housing, resume building, career link for employment, financial empowerment

General Duties and Responsibilities:

• Document patient encounters in our EMR System
• Stay knowledgeable of community resources offered to the population we serve
• Work collaboratively with clinic staff to address any concerns of the patient
• Answer and respond to tiger text and e-mails in real time
• Navigate clients through the processes needed to connect them to the programs and services available
• Be available to the clients throughout the medical case management processes
• Proactively manage your caseload of patients and participate in weekly staff meetings to discuss any issues

Specific Duties and Responsibilities

• Be the point person to coordinate patient intakes at the clinic
• Help manage the caseload on the spreadsheet as the CM team needs
• Be patient and attentive to patients’ needs
• Quick to adapt to high pressure situations
• Always find a solution to the patients’ needs, and assist them in completing tasks
• Keep an organized work ethic and document all encounters

Requirements:

• Bachelor’s degree or equivalent customer service skills preferred
• Strong communication and people skills
• Experience with patient-centered care
• Ability to manage difficult situations utilizing de-escalation techniques and conflict resolution skills
• Ability to work collaboratively in team-based care.
• LGBTQ cultural competency
• Understanding of the relationship between physical health, mental health, and social determinants of health
• Commitment to providing high quality care to historically underserved populations
• Knowledge and comfort working with patients with drug and alcohol use disorders
• Ability to adapt to a work environment that is constantly changing and not always structured
• Completely understand the healthcare privacy laws as outlined in HIPAA
• Attend morning huddles
• Ability to multi-task
• Maintain a professional attitude and demeanor while working in the clinic
• Separate personal life from work

Qualifications