Description

Do you dream about being part of History and promoting NYC’s most iconic destination for fun?

Luna Park In Coney Island is actively recruiting for an Assistant Operations Manager.

About Us:

Central Amusement International Inc. (CAI) is an amusement park development and management company located in New York City. In 2003, CAI developed Victorian Gardens at Wollman Rink in Central Park, and in 2010 developed Luna Park in Coney Island, at the site of the birthplace of the amusement industry. CAI is part of the Zamperla Group, which is the worldwide leader in the manufacturing of amusement rides. 

Summary:

The Assistant Operations Manager is the leader and responsible of the Rides and Attractions team. The Team plays a critical role in ensuring that all rides and attractions are operated safely and efficiently and that all guests have a positive experience.

The Assistant Operations Manager leads, manages, schedules, trains, and develops team members with great communication skills, and patience, and who recognizes the importance of training, and development of team members through mentoring and coaching in compliance with the highest safety standards.

The Assistant Operations Manager is responsible for the day-to-day operations of the Rides and Attractions department. This includes overseeing staffing, training, scheduling, payroll, employee engagement, loss prevention, and safety coordination.

The Assistant Operations Manager must be able to work in any weather conditions, weekends and holidays, and long shifts.

The ideal candidate will have strong leadership skills and communication skills and be able to lead by example by providing the highest level of guest service.

Location: Luna Park in Coney Island, 1000 Surf Avenue, Brooklyn, NY 11224

Responsibilities:

· Oversee the day-to-day operations of the Rides and Attractions department.

· Manage staffing levels and ensure all Rides and Attractions positions are adequately staffed, including recruiting, hiring, and training new team members.

· Develop and implement training programs for all Rides and Attractions staff. This training should cover all aspects of ride and attraction operations, including safety, customer service, and maintenance.

· Create and maintain employee schedules, including ensuring all shifts are covered, and staff are scheduled for the appropriate positions.

· Oversee payroll and ensure that all staff are paid correctly, including calculating wages, deductions, and taxes.

· Promote employee engagement and morale, including providing opportunities for staff development, recognition, and rewards.

· Develop and implement loss prevention procedures, including preventing theft, vandalism, and other incidents.

· Coordinate safety inspections and ensure that all Rides and Attractions are safe for operation, including conducting regular inspections, identifying and correcting hazards, and training staff on safety procedures.

· Provide the highest level of guest service, including ensuring that all guests have a positive experience, resolving any complaints, and providing excellent customer service.

· Lead by example for the Team and Company.

 Benefits:

• Competitive salary, benefits package, and employee parking
• Opportunity to work in a fun and exciting environment
• Chance to make a difference in the lives of our guests
• 401(k)
• Dental Insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Requirements

• Bachelor's degree in business administration, recreation, or a related field
• 3 years of experience in a management role in the recreation, amusement parks or entertainment industry
• Strong leadership skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work in any weather conditions, weekends and holidays, and long shifts
• Strong attention to detail and safety awareness

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Weekend availability

Ability to commute/relocate:

• Brooklyn, NY 11224: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person