Successful candidates must live in Florida, Indiana, North Carolina, Ohio or South Carolina only and possess their own computer equipment as identified below to ensure compatibility with CDS’ software applications:

• Windows 10/11 Pro (not Home or Home S Mode).
• Processor –Celeron processors are not recommended. Intel Core i5, i7, etc. are
• 8GB Memory / RAM.
• Hard Drive Size – Minimum 128GB.
• Wired Ethernet connection (wireless connections via WiFi, no Hotspot or 5G.
• Internet Speed – Wired internet speed from internet provider needs to be 100 mbps or
• Chromebooks are not acceptable or compatible.

ESSENTIAL FUNCTIONS – RTC

. Answers incoming calls from client customers and provide information and assistance to customers related to transit services. Escalate calls as necessary to a member of the leadership team.

· Uses street map, computer and other reference materials to answer incoming inquiries regarding transportation services, routes, schedules, trip planning and fares.

· Provides additional information and assistance to internal/external customers as required.

· Enhance the organization’s capabilities by accepting ownership for accomplishing new and different job functions as requested.

· Perform other duties as assigned.

Position Qualifications:

• Proficient operation of computer and internet.

• Good command of business English/Spanish including: spelling, grammar and punctuation.

• Ability to maintain attention to detail and accuracy while meeting service expectations.

• Ability to provide services based upon prescribed policies and procedures.

• Ability to deal effectively with customers who may be disabled, hostile or confrontational.

• Ability to establish and maintain effective working relationships with staff and co-workers.

• Ability to contribute to the accomplishment of team/workplace goals, objectives and activities.

• Ability to work without close supervision while staying seated and focused for extended periods of time.

• Approaches customer service with a can-do attitude and helpful demeanor.

• Ability to remain calm and patient; not easily flustered.

Position Requirements:

o High School/Diploma or GED required.

o Enthusiasm for delivering exceptional customer service.

o Ability to follow directions and procedures.

o Ability to embrace change and remain flexible.

o Self-motivated to succeed in the role.

o Ability to work scheduled shifts as assigned. 

o One year full-time experience taking in-bound customer service calls in a call center environment.