Title: Customer Service Representative

Position Status: Full Time

Exempt Status: Non-exempt Hourly

About CDS Logistics:

At CDS Logistics, we are specialists in last mile delivery services of kitchen cabinets, windows, doors, and appliances. We service our customers through a nationwide network consisting of over 80 locations making over 1 million deliveries annually to homes, job sites and retail locations. Our team-oriented approach, together with our proprietary technology, enables us to exceed our customers’ expectations.

We are not perfect, but we try to be. We hold ourselves to the highest standards, ensuring every customer is treated with respect and every order handled as if it were our own. We support our team members to ensure their career success with training programs, accessible leadership, and ongoing talent development.

Our Mission: “Creating Customers by Servicing Customers”

Our Guiding Principles:

1. Respect for others

2. Can do attitude

3. Solve customer concerns immediately

4. Treat customer's orders like they are our own

5. Culture of continuous improvement

About the Job:

CDS Logistics is looking to add an enthusiastic, highly organized Customer Service Representative to our team. We are seeking candidates with 2 years of experience working in a customer service role preferable for a logistics or delivery company.

Our team members play a key role in the success of our company; the right candidate will have an opportunity to establish significant relationships not only with external customers, but also internal co-workers to supports the daily operations of our business. CDS advocates an environment where your talents and innovation are recognized and rewarded.

Successful applicant will be able to:

• Perform quality work within deadlines.
• Interact and communicate professionally with internal and external customer groups.
• Prioritize daily tasks in consideration of Organizational Strategic Goals.
• Work independently while understanding the necessity for communicating and coordinating efforts with your stakeholders.

Essential Job Functions:

• Manage Client specific programs
• Make outbound calls and accept inbound calls for scheduling of deliveries for North Port
• Follow up on Customer inquiries not immediately resolved
• Maintain a close relationship with the key personnel within client accounts and internal relationships within the company
• Complete Daily Pre-calls
• Assist Drivers with concerns and issues as they arise
• Assist in calling of time frames
• Manage assigned accounts dispatch boards
• Check customer service voicemail at assigned time
• Continued learning of all client accounts within business
• Provide EXCELLENT customer service to all our customers
• Other duties assigned by supervisor
• Enter and retrieve information using computer systems and applications to update records, obtain information for others and respond to most questions and problems of internal and external clients.
• Coordinate with other department personnel to complete all tasks as assigned

Required Education and Experience:

• Education: High School diploma or equivalent required.
• Positive, can-do attitude
• Excellent written and verbal communication skills
• Excellent customer service, organizational and interpersonal skills
• Self-starter and able to work both independently and as a team membe
• Passion for supporting a customer-oriented business environment
• Proficiency in Microsoft Outlook, Word, and Excel, and PowerPoint
• High attention to detail, exceptional accuracy, action-oriented, ability to work within stringent timelines and to collaborate across departments to achieve results
• 1-3 years Administrative or Customer Service experience in logistics industry

Preferred Qualifications:

• Associate or bachelor’s degree preferred.
• 3 years of experience in customer service/admin position in logistics industry, ideally last mile.

Supervisory Responsibility:

• This position has no supervisory responsibility.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear, sit for prolonged periods of time, stand, walk, use hands to finger, handle or feel; and reach with hands and arms. The
• The employee is occasionally required to lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Travel:

• Little to no travel is expected for this position.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Work Environment:

• Office space, open cubical environment
• Ability to work at office workstation on computer for a full 8-hour day
• Warehouse facilities
• Loading Docks

Job Type: Full-time

Pay: $16.50 - $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person