Description

Warehouse Lead

Title: Warehouse Lead

Department: Warehouse

Position Status: Full Time

Exempt Status: Hourly Non-Exempt

About CDS Logistics: At CDS Logistics, we are specialists in last mile delivery services for kitchen cabinets, windows, doors, and appliances. We service our customers through a nationwide network consisting of over 80 locations making over 1 million deliveries annually to homes, job sites and retail locations. Our team-oriented approach, together with our proprietary technology, enables us to exceed our customers’ expectations.

We are not perfect, but we try to be. We hold ourselves to the highest standards, ensuring every customer is treated with respect and every order handled as if it were our own. We support our team members to ensure their career success with training programs, accessible leadership, and ongoing talent development.

Our Mission:“Creating Customers by Servicing Customers”

Our Guiding Principles:

1. Respect for others

2. Can do attitude

3. Solve customer concerns immediately

4. Treat customer's orders like they are our own

5. Culture of continuous improvement

About the Job

CDS Logistics is seeking a dynamic professional to join our team as a Warehouse Lead in the Pittsburgh, PA facility. As a Warehouse Lead with CDS Logistics you will play a pivotal role in driving business results by overseeing key functions and critical tasks. The Warehouse Lead will provide effective team leadership, coaching, and development of direct reports while ensuring the accurate completion of daily deliverables. The primary goal of a Warehouse Lead is to ensure daily production goals are met while adhering to policies and procedures, emphasizing team leadership and task delegation, meeting quality and quantity of daily production requirements, and implementing lean management activities within your scope of the warehouse, and to ensure we are driving business results to meet our organizational objectives, mission, vision, and values always ensuring operational excellence.

Successful applicant will be able to:

• Perform quality work within deadlines.
• Interact and communicate professionally with internal and external customer groups.
• Prioritize daily tasks in consideration of Organizational Strategic Goals.
• Work independently while understanding the necessity for communicating and coordinating efforts with your stakeholders.

Essential Job Functions:

• Manage warehouse crew and their daily production activities in accordance with CDS’ SOPs under the direction of the Operations Manager.
• Follow, support, and set standards, goals, and processes.
• Assist in the Standardization of processes and Audit procedures.
• Assist in the individual review process for direct reports.
• Assist in the verbal and written discipline process of subordinates.
• Assist and support your teams needs for staffing. This includes interviewing potential. candidates and making hiring decisions.
• Set up training and a training outline for employee onboarding.
• Assist and support Forklift and equipment training and certification.
• Punctual and good attendance is a requirement of this position
• Perform operation checks and daily inspection on equipment before use
• Pull runs, in accordance with pulling SOPs
• Learn and master SOP’s for:
  • Pulling runs
  • Operating forklifts and ride on jacks, must also pass all certification courses for this equipment when applicable
  • Checking runs
  • Driver run coordination and reporting
  • Double Reach certification and operations, when applicable
  • Performing customer will calls and pick ups
• Assist, support, and conduct Product handling / documentation certification.
• Manage all new hire onboarding and training processes, timelines, and goals.
• Audit the training processes and training documentation.
• Develop team knowledge surrounding Lean Six Sigma initiatives.
• Coach and develop direct reports SOP knowledge and leadership competencies.
• Assist in keeping the inbound calendar updated.
• Collaborate with internal departments, ensure that paperwork is completed and provided with in an appropriate time frame.
• Check and ensure that all inbound paperwork has been properly completed and items have been tagged and located before the paperwork is turned into Customer service.
• Assist in customer calls when needed.
• Assist in audit processes and procedures.
• Collect and document measure metrics.
• Assist and support product returns and re-receive processes.
• Lead your team in daily team meetings.
• Participate and support Gemba walks with warehouse teams no less than weekly.
• Complete spreadsheets and track performance data for your crew.
• Manage facility cleanliness, safety, and security.
• Complete other value-added projects as assigned.

Qualifications

Key Leadership Success Factors:

• Strong communication both up and down.
• Ability to communicate expectations and hold employees accountable equitably.
• Ability to communicate with employees and stakeholders in person and via email professionally and clearly. (Strong written and verbal communication)
• Able to communicate and boost the company message leading with our guiding principles in mind (Cultural leader and personal example)
• Able to manage employees through the change cycle and establish consistently executed best practices. (Leadership soft skills)
• Able to manage and delegate full lifecycle of complex departmental projects to completion and report out on results.
• Strong ability to manage and impact metrics and KPI’s.
• Reliable, consistent leader.

Required Education and Experience

• High School Diploma or GED

• 1-2 years of warehousing experience.
• Highly proficient with RF Scanners
• High attention to detail
• Ability to work both independently and as part of a team.
• Strong interpersonal skills
• Strong communication and level of professionalism when speaking with co-workers.
• We are looking for an individual who works two steps ahead, identifying and eliminating roadblocks long before they appear on the horizon.
• Experienced on the double electric pallet jack
• Ability to multitask in a fast-paced environment
• Experience in a leadership role
• Literacy – English language
• Ability to pass certification courses for essential warehouse equipment for the job.

Preferred Qualifications

• 2-3 Years of warehousing/order pulling experience.
• 1 years of team lead/leadership experience.
• Experience receiving and palletizing bulk products.
• Experience working for a last mile delivery company.
• Experience on a double reach truck.
• Experience on a Forklift
• Experience on an Electric Pallet Jack

Supervisory Responsibility

• This position will be responsible for the management of Break Bulk employees. This position will manage the daily production, training, and personnel management, including but not limited to, coaching, development, and disciplinary actions.

Competencies

• Warehouse Operations
• Communication
• Leadership
• Interpersonal Relationship Management
• Critical Problem Solving
• High Attention to Detail
• Sense of Urgency

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, stand, walk for 8 hours per day, use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift, push, pull and/or move up to 50 pounds consistently and lift and/or move up to 100 pounds frequently. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Travel

Little to no travel is expected for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Work Environment

This job operates in a warehouse environment. This role routinely uses power industrial equipment such as forklifts, double electric pallet jacks, clamp trucks, and double reach trucks.