Description

The Customer Service – Logistics Coordinator is responsible for scheduling and coordinating the timely delivery of ready-mixed concrete. Collaboration with Customer Service team, sales representatives, safety department, plant maintenance, and concrete delivery professionals are key components to meeting the objectives of this position. This is a fast-paced work environment with a focus on timely problem solving.

Essential Functions:

•  Receive, record, and dispatch orders.
•  Verify specification compliance of all dispatched orders.
•  Maintain knowledge of complex mix code design, admixtures, and additional charges and their proper applications, through on-the-job training, customer consultation, and continuing education.
•  Conduct daily scheduling of ready mixed concrete orders, considering and coordinating daily workloads for all KRM plants.
•  Schedule delivery professionals, while monitoring and managing service hours, keeping in compliance with company and DOT policies.
•  Evaluate and identify travel time to job sites, customer needs, and appropriate assignment of plants and delivery professionals to ensure on-time delivery.
•  Develop plans to quickly address errors or challenges that may affect the timeliness of delivery and quality of concrete.
•  Establish and maintain strong relationships with customers that foster trust and superior customer service.
•  Communicate professionally and clearly with order origination team, drivers, production supervisors, sales representatives, and customers to maximize service and production, especially delivery efficiency.

Requirements

•  HS diploma required; Associate degree preferred.
•  Working computer knowledge; including applicable Microsoft software.
•  Excellent communication, listening, and organizational skills.
•  Must be able to accurately transcribe orders, including complex mix code design and admixtures.
•  Must be able to handle multiple tasks accurately, in a fast-paced environment.
•  Working knowledge of assigned surrounding geographical areas.
•  Proficiency in reading, understanding, speaking, writing, and using the English language; including the ability to understand, interpret and use construction specifications and concrete mix designs.
•  Familiarity with/knowledge of the properties, characteristics, and performance of concrete mixes, its components, additives, and raw materials preferred.
•  Ability to collaborate with team members.
•  Willing to work overtime, varying shifts, and some Saturday’s.
•  Must be familiar with DOT Rules and Regulations.

Physical Demands:

•  Ability to sit and stand for long periods of time.
•  Ability to perform direct keyboard entry operations for long, extended periods of time.