SUMMARY:

The Customer Service Coordinator will serve as the first point of contact for customers interested in Armstrong's products and services. The Customer Service Coordinator will deliver service through their defined supply chains, such as, internationl, commercial, residential, or military.

KEY RESPONSIBILITIES:

• Handles all inbound sales lead calls and converts calls into appointments/sales.
• Answer customer questions and resolve customer complaints or issues.
• Research and thoroughly qualify prospects utilizing phone and internet to ensure that leads provided to field sales are sales worthy and meet our minimum criteria.
• Identify prospect needs and set appointments.
• Communicates with local agency coordination and operations staff in support of customer needs/inquiries.
• Leverage electronic and print collateral to support business opportunities.
• Leverage technology to track sales efforts.
• Supports all inbound communications and determines the best course of action based on call type/inquiry.
• Any other duties as assigned by Manager.

MINIMUM QUALIFICATIONS:

• High School/GED minimum. Associates/Bachelor's degree from four-year college or university preferred.
• A minimum of 2 years’ experience working in a customer service / care role.
• Excellent verbal and written communication skills.
• Excellent teamwork and interpersonal skills required.
• Highly customer service oriented.
• Ability to demonstrate initiative and to work with minimum supervision.
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday.
• Ability to multi-task and organize workflow to manage daily responsibilities.
• Detail-oriented with strong presentation skills.
• Excellent computer skills. Proficient in Microsoft Office (Excel, Word, Outlook).

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• This position requires the ability to occasionally lift office products and supplies, up to 10 pounds.
• Ability to sit for long periods; stand and walk frequently; and bend, stoop, and reach occasionally.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)