Who We Are

Catalyst Surety Partners, LLC is an independent insurance agency that specializes in a niche segment of the insurance market – surety bonds. Since our 2014 formation we have consistently leveraged the strengths of the individuals that comprise our team combined with our relationships with the surety underwriting partners we represent to become a market leader in the Carolinas surety arena. We’ve reached this position by bringing together a group of high-achieving, hard-working individuals that go above and beyond for our clients each day.

While we are a results-oriented company that holds each team member to a high standard, what truly sets us apart is our unique company culture. Our culture is driven by our core values. Our core values and how we define them follow:

INTEGRITY

• We always do what we say we are going to do.
• We deal fairly and transparently with all parties we work with.

DRIVE

• We will never be outworked.
• We provide a ridiculously high level of service to our clients.

TEAMWORK

• It’s us versus the world. We win together. We lose together.

Our company’s mission is to be the best insurance agency in the marketplace. To us this means providing an unmatched level of value to our clients, being the best place to work in our industry, and consistently supporting the communities in which we live. To carry out our mission it has always been imperative that we attract and retain the best people for their respective roles. As such, our benefits package is structured with this goal in mind and currently includes the following:

• We currently pay 100% of medical, dental, and vision benefits for all full-time employees and their immediate family.
• We offer a 401(k) plan and the company contributes 3% of your annual salary to the plan each year regardless of your contribution level.
• Paid Time Off (PTO).
• A focus on work/life balance. We all work hard at Catalyst, but the team is all here to support one another when family or personal obligations arise.

Job Description – Office Manager

We are currently looking to add an Office Manager to our team. This is a full-time position based in our Charlotte, NC office. The position carries the primary responsibility of supporting our team by managing the administrative tasks of our company. A more complete list of job responsibilities for this role includes, but is not limited to, the following:

Overseeing and supporting all administrative duties across our two offices.

Performing receptionist duties in answering and directing incoming phone calls to our main office line.

Managing incoming and outgoing mail and deliveries.

Managing office supplies and our team’s technology hardware needs.

Managing administrative tasks that are vital in working with our surety underwriting partners and clients. These tasks include, but are not limited to:

• Proactively managing commercial bond renewals.
• Managing the receipt and mailing of client Indemnity Agreements.
• Reconciling individual surety bond billings and surety account current statements.
• Ensuring we continuously have bond numbers and current Power of Attorney (POA) forms for each surety underwriting partner.
• Formatting commonly used surety bond forms that are uploaded in our Agency Management System.

Managing our agency’s and our individual team members’ state insurance licensing renewals.

Spearheading the onboarding process for new team members.

Managing benefit enrollment at the onset of each year and ensuring our team has ready access to all pertinent information surrounding our benefit plans.

Accounting support such as expense report management, assisting in the collection of accounts receivable, payment of accounts payable, and other accounting administrative tasks as needed.

Marketing and branding support such as preparing our monthly economic update newsletter within Constant Contact, enhancing our social media presence, and overseeing special marketing projects as needed.

Assistance in planning of special events and coordinating travel schedules for the team.

Steadfastly and strictly operating within the framework of our Core Values of Integrity, Drive & Teamwork in all that you do within the role.

Qualifications

• Bachelor’s degree preferred.
• Minimum of five years in a similar role.
• Ability to pass a comprehensive background check.

The ideal candidate possesses the following characteristics:

• High character individual that deals with honesty and integrity.
• Strong, unwavering work ethic.
• Willingness to learn. Easily picks up on new concepts.
• Strong interpersonal and communication skills.
• Time management skills. Ability to multi-task and thrive within a fast-paced environment.
• Ability to work well within a team environment.
• Familiarity with Microsoft Office applications and general use of internet-based systems.

Compensation

This job will carry a set competitive salary which is negotiable based upon the prior experience of the candidate. Catalyst also provides a yearly bonus determined by the performance of the individual as well as the profitability of the company.

Candidate Selection Process

All interested candidates are asked to submit a current resume along with a cover letter which outlines why they would be a good fit for the role via email to HR@catalystsurety.com. Candidates that progress in the process will be required to undergo and pass a background check. Interviews for selected candidates are anticipated to begin in late May 2024.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Office management: 5 years (Required)

Ability to Relocate:

• Charlotte, NC 28277: Relocate before starting work (Required)

Work Location: In person